Reviewing the guidelines for running Crystal Reports

During the report runtime, no data is returned, and a sizable stack trace error is thrown in the server.log, referencing Java null pointer exception for Olson time zone. All Crystal Reports fail to return data after a platform upgrade. Crystal JAR files are not present in the install directory.

Review the install directory structure, and the server.log file. Review the IBM TRIRIGA Connector for SAP Business Objects User Guide, and follow the instructions.

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