Having an issue with two employees using the same name

There are 2 employee records A and B with same name (same First name and Last name) and different user ID. If any person (suppose A) is creating any requests (Move request or New Hire request), even if it in the Draft state, the request is associating to the other user’s record (i.e. B). It doesn’t matter what status the employee record is in, it will accept even if record B is in Retired status.

Can anyone please help me on this issue, like where should I need to make the change for this?

[Admin: The same question was posted in the Customer Support blog and forum, and the main Application Platform forum on 06.22.15. A second related question was also posted in the main forum on 12.07.16 and 12.19.16.]

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