Why are TRIRIGA Data Integrator uploads taking so long?

We are having some issues with the Data Integrator uploads of late. The workflow events generated are taking a much longer time to execute compared to other events. The DI events are mostly associate and de-associate. The worst thing is that at times it gets stuck and it’s also blocking the other user events, thereby causing performance issues.

Users are complaining that their transactions are very slow to process or not yet done as these events are waiting in queue to be executed. We used to upload files with 1000 records at a time in the past which were uploaded in a few hours. But now, a file with even 50 records is taking 3-4 hours. We are using platform and application 10.2. Any suggestions or help to overcome this is highly appreciated and very helpful.

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