How do you calculate SLA dates according to the working days?


Our customer want to calculate the SLA dates (response date, resolved date, etc.) according to the SLA agreement and also the calendar definition (working hours, holidays) of a triBuilding. For example:

  • The delay of the response time is 1 day.
  • The working days of triBuilding is Monday to Friday.
  • A request was created on Friday, so the response date should be next Monday, not that Saturday.

Are there any “library type” workflows that allow us to do this kind of calculation? Thanks in advance for your suggestion!

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