Why aren’t employee records showing the available licenses?

Why aren’t IBM TRIRIGA employee records showing the list of licenses available in the system? We are following these steps for associating licenses to a new IBM TRIRIGA employee record just created:

  • (a) Create the employee record.
  • (b) Go to the Profile tab.
  • (c) Scroll down to the License Details section.
  • (d) Find the Licenses to be added. [Issue: Nothing is listed.]
  • (e) Open the IBM TRIRIGA Admin Console > License Manager. [Issue: Nothing is listed.]

We do see the license files available on our [tririga_root]\config\licenses folder. So, the IBM TRIRIGA Home > Tools > System Setup > System > License application is showing these files correctly. But not the employee record. How can I fix this issue?

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