IV84157: Problems when an action item is triggered by offline form


When an action item is generated as a result of an offline form when there is a single approver, the following three problems are present:

  • The action item gets an “Assigned” (as opposed to an “Accepted” status) when only one approver is present.
  • The action item count does not increase.
  • The notification that normally gets sent out along with the action item is missing.

Essentially, the first problem causes the other two. The action item is incorrectly put into an “Assigned” state (when it should be put into an “Accepted” state). As a result of the action item being put into the wrong state, the action item counts do not take this action item into consideration and the action item counts listed under “Notices” in the portal section are wrong and no notification is generated or sent.

A hard-coded User ID (1) was used in the Incoming Mail Agent. Moving forward, the Incoming Mail Agent will now use the “System” user to process all the incoming mails.

Continue reading →

One thought on “IV84157: Problems when an action item is triggered by offline form

  1. Pingback: Is there a way to specify an Incoming Mail Agent user? | TRIRIGAFEEDIA

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s