When an action item is generated as a result of an offline form when there is a single approver, the following three problems are present:
- The action item gets an “Assigned” (as opposed to an “Accepted” status) when only one approver is present.
- The action item count does not increase.
- The notification that normally gets sent out along with the action item is missing.
Essentially, the first problem causes the other two. The action item is incorrectly put into an “Assigned” state (when it should be put into an “Accepted” state). As a result of the action item being put into the wrong state, the action item counts do not take this action item into consideration and the action item counts listed under “Notices” in the portal section are wrong and no notification is generated or sent.
A hard-coded User ID (1) was used in the Incoming Mail Agent. Moving forward, the Incoming Mail Agent will now use the “System” user to process all the incoming mails.