Getting an error when trying to launch CI MicroStation

In certain environments, the presence of other MicroStation products will suddenly cause the CAD Integrator MicroStation shortcut to no longer launch, and you will see an error… Note that you might get a slightly different message, but in general, this wiki applies to issues where a dialog… pops up immediately when launching the MicroStation shortcut.

Root Cause

Starting in 2015, Bentley began offering some true 64-bit applications, such as MicroStation CONNECT Edition or AECOsim Building Designer V8i (SELECTseries 6). These 64-bit applications began to expose a bug in the CI MicroStation shortcut launcher, which can result in the error message.


This is a bug that is fixed in the upcoming version 12.1.4 of CAD Integrator. This installer will deploy the fixed version of the shortcut. Due to the nature of this change, a fix pack cannot resolve this issue. However, note that 12.1.4 will still be backwards compatible with all the TRIRIGA 3.4.x and later versions of the platform.


There are a couple of workarounds you can do to get around this issue in the meantime.

Workaround 1 – Manual Loading

You can still load MicroStation by itself, and then use its MDL Application Loader in order to load CI directly…

Workaround 2 – Reconfigure the MicroStation Shortcut

You can also create a new version of the shortcut that will be fixed, and still auto load the CAD Integrator plugin without doing the steps in workaround 1…

Continue reading


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s