Why aren’t floor labels rendered when exporting to PDF in IE?

We recently upgraded to TRIRIGA Platform But Internet Explorer has an issue with some of the floor graphics, where the export to PDF is not showing the labels. Meanwhile, the export to PDF for the same floor is showing the labels in the Chrome browser with no issues.

This is a known issue and has been reported to Microsoft. It is a limitation with Internet Explorer (and Edge). The bug has been reported here. Text elements with x,y attributes 214749 or over resolve at -214748.3648. We cannot do anything to fix it on our end, but there are some workarounds:

  • (a) Use another browser to export.
  • (b) Move the drawings closer to the origin and republish it. The text elements need to be inside of +/- 214749 to avoid this issue.

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