Why don’t buttons display in the TRIRIGA Reserve Outlook add-in?


The Outlook Reserve add-in is not functioning properly. What I see inside the app is that the top of the form inside the add-in appears momentarily, with the “Book Selected Room” button nearly off the page, such that you can only see the left edge. Then that whole bar goes away, including the button. The “Book Selected Room” button at the bottom and most other controls never come into focus. So no reservations can be made.

It is necessary to ensure that the correct registry entry exists, and that Internet Explorer (IE) Compatibility View mode is not set. The registry location is different depending on whether you are running the 32-bit or 64-bit version of Microsoft Outlook:

  • With 32-bit Outlook, this is the registry key that will matter: HKLM/Software/Wow6432Node/Microsoft/Internet Explorer/Main/FeatureControl/FEATURE_BROWSER_EMULATION
  • With 64-bit Outlook, this is the registry key that will matter: HKLM/Software/Microsoft/Internet Explorer/Main/FeatureControl/FEATURE_BROWSER_EMULATION

[Admin: The same article is also posted in the Watson IoT Support blog.]

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