IV85756: Session timeout occurs when performing certain tasks


When using the Edit Record functionality, the user receives a timeout screen. Similarly, when the client uses the ability to create a record via the Smart Attach location hierarchy, they receive a timeout screen. Using the Launch Portal command via CI does not work at all and appears to just cause the browser window to flash.

As a temporary fix, establish a connection to TRIRIGA via CAD Integrator. New security fixes caused CI and BIM requests to come in as unauthenticated. Moving forward, CI and BIM commands that launch TRIRIGA, such as Edit Record and Launch Portal, will now authenticate automatically as needed, and will no longer show session expiration messages.

Continue reading

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s