ISS turns to IBM to transform management of 25,000 buildings


ISS, a leading global provider of facility services, has signed a commercial agreement with IBM to use the power of Watson IoT to transform the management of over 25,000 buildings around the world.

Headquartered in Copenhagen, ISS is one of the world’s largest private employers with over 500,000 staff managing everything from concierge to cleaning, catering to technical maintenance for thousands of high profile clients… ISS will tap IBM’s Watson IoT platform, consulting and advanced facilities management technologies to transform the services it provides to building owners and users around the world with the goal of making buildings more personalized, intuitive and user-friendly.

Working with IBM, ISS will integrate and analyse data from millions of devices and sensors embedded into buildings including doors, windows, chairs, meeting rooms, dispensers and air conditioning systems. Data will be uploaded onto IBM’s Watson IoT cloud platform and cognitive computing technologies will learn from this data helping ISS optimise its services as well as furthering its understanding of how people use buildings, thereby creating new opportunities for innovation…

As a first step, ISS has already fitted its Copenhagen headquarters, which serves as an innovation lab for the service group, with hundreds of sensors connected to IBM’s Watson IoT platform and TRIRIGA facilities management software to help improve room bookings and catering services for the 250 employees based in the building. The next phase will be the implementation of the cognitive IoT technology at selected customer sites…

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[Admin: This post is related to the 06.30.16 post by Chris O’Connor about putting the human touch into buildings, and the 08.20.15 post about creating a connected 11-storey building in 4 hours. This post is also related to the 07.07.16 article by Engineering.com and the 07.07.16 article by Energy Manager Today.]

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