TRIRIGA is not able to pick up incoming email attachments if the multi-part section of the server’s email contains the word “ATTACHMENT” in all upper-case capitalization as follows: handlePart – part.Disposition(): ATTACHMENT
It seems that the TRIRIGA Incoming Mail Agent gets the message from the email server and builds the TRIRIGA email message record. The To/From addresses are set up and the body text is there as well. But the attachments are not getting processed into the email attachment BO’s binary field and associated to the email message.
The platform does not ignore the case when checking for attachments or inline mail content. Moving forward, we fixed an issue where incoming mail attachments were not getting processed.