Why doesn’t the document preview work in TRIRIGA

After upgrading our platform from TRIRIGA to, the document previews for file extensions such as PDF and XLS/XLSX have stopped working in both TRIRIGA Document Manager and TRIRIGA records such as Projects > Notes & Documents > Print Preview. We have set the TRIRIGAWEB.properties property IMPORT_CONTENT_INCLUDE_EXTENSIONS for .doc, .docx, .pdf, .xls, .xlsx, and .txt on both application and process servers and restarted the servers, but the document preview is still not working.

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