Can you clarify how service matrix records are generated?


Reading the documentation on how to generate service matrix records raises some questions with regards to what the Generate Service Matrix action on the Create Service Matrix tab will actually generate from a record perspective. By this, I mean the number of records I would expect to get generated is not the number of records that are actually generated. Here’s a step-by-step example of what I did…

  • 1. Navigate to Contracts > Service Agreements and create a new Service Agreement as follows…
  • 2. Navigate to Maintenance > Set Up > General > Service Matrix and click on the Create Service Matrix tab…
  • 3. Go back to the Service Agreement you created earlier and click on the Terms and Conditions tab.
  • 4. Scroll to the bottom of the screen. Notice that the Service Matrix records are being created based on the request classes defined in the Service Agreement and not based on the single request class you selected during the Create Service Matrix process.

So, the question is whether this is expected behavior? Or should we have expected only one service matrix record to be created based on the only request class record we selected in the Create Service Matrix process outlined above?

Continue reading

One thought on “Can you clarify how service matrix records are generated?

  1. Pingback: How do you update your existing service matrix records? | TRIRIGAFEEDIA

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s