Why are payment schedules in “Scheduled” not “Active” status?


There is an issue where a few payment schedule records have skipped the “triCreate” event while creating the records, and so, a few of the related workflows have not run. Instead, the records are in “triScheduled” status and in read-only state.

In normal scenarios, the records would move from null state to “triActive” on the “triCreate” action. I cannot see the Create Action logged in the Audit Actions tab for these records. What could be the possible reason that the records have skipped the “triCreate” event?

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