Why does the sync fail when attempting to sync a drawing?


We are getting the following message in the ci.log when attempting to Sync a drawing in CAD Integrator (CI). Any idea what is causing this?

ERROR [com.tririga.ci.sync.SyncServiceImpl](pool-1-thread-7) The sync process failed. Contact IBM Software Support.
com.tririga.ci.error.CiRuntimeException: Input xml string is null or blank.

[Admin: This post is related to the 08.05.16 post about fixing a Sync Full error in CAD Integrator.]

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