If a food order is created within the cancellation time window, cancellation charges are applied while cancelling the reservation. If the reservation is done in advance (i.e. before the cancellation time window starts) and the cancellation is within the cancellation time window, the cancellation charges are not applied.
We needed to correct the action in triCancellationWakeUp. In the workflow “triPurchaseOrder – Synchronous – Food Order – Create Purchase Line Items”, the “triCancellationWakeUp” trigger action task was referencing the wrong action to trigger (triCreateDraft) instead of the correct action (triCancellationWakeUp).