IV95312: Incoming Mail Agent does not properly process Apple emails


When emails are sent to TRIRIGA using Apple’s Mail client, they are not always being interpreted properly on the TRIRIGA end. Some problems include:

  • When a rich-text email is sent using Apple’s Mail client and has an attachment, the attachment isn’t seen if the email history is present as part of the email. If the email history is removed, the attachment is seen.
  • When a plain text email is sent using Apple’s Mail client and a PNG or JPG attachment is present, the attachment isn’t seen, but the email body has a marker that makes it look like an embedded image should be present (but isn’t).
  • When a plain text email is sent using Apple’s Mail client and text exists in the email before the attachment, the text that exists in the email before the attachment isn’t seen. Any text that exists after the attachment is seen.

Apple mail formats the attachments and forwards differently than other mail clients. Moving forward, an issue that cause attachments to be missing and email bodies to lose content when the mail client puts attachments inline, has been resolved.

[Admin: To see other related posts, use the Attachment tag.]

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