If an Admin user logs in to view that Org Name and then goes to the “Notes and Documents” tab, they can see the comment. The real problem happens for non-Admin users. The comment disappears when a non-Admin user activates the org record and tries to view the comment.
To replicate, simply create a user with non-Admin affiliations to ensure that the account is tagged as non-Admin. Revise an organization record and go to the “Notes and Documents” tab. Add a comment. Create and activate the record. Check the record again. Notice that the comment disappears for a non-Admin user.
We needed to update the workflow “Organization – Synchronous – Update Intermediate Locators and Dependent Records”. The workflow now updates the dependent record’s orgName field with its orgName value. This change prevents a user that has access to a parent organization without organization scope access from losing access to the parent record’s dependent records.
[Admin: A similar article is also posted in the IBM Support Portal.]