How do you know if a license is needed to see a form or portal?


Sometimes, a user that supposedly has licenses for a form or portal is not able to see the form or portal. So how do you determine if some license is missing, or if the licenses you have are enough? This question often comes up when users start reporting that they cannot access portions of the application and call in to complain.

The best way to check it is to login as an Admin user, and follow these instructions:

  • Go to Tools > Administration > License Manager.
  • Click on the “Matrix View”.
  • Use the browser’s “find” function to look for the form or business object.
  • The necessary licenses are marked with a check (or R for read-only).

[Admin: The same article is also posted in the IBM Support Portal as a technote. This post is related to the 02.08.16 post about finding information on TRIRIGA licenses. To see other related posts, use the License tag.]

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