Our customer has seen an issue when installing TRIRIGA 3.5.3 (Linux, Server build number: 276955) on an existing database (on 3.4.2 / 10.4.2). Everything goes well until starting up the server. Generally, TRIRIGA will run a database upgrade on the first startup when a build number difference is detected.
In the OM log, we notice that TRIRIGA tried to import the upgrade OM package… The import process started with the triPlatformObjectLabelManager package, but it failed to import a navigation item, which is newly created for Object Label Manager. I haven’t found any log which can explain this failure. I’ve checked the NAV_ITEM table. This navigation item wasn’t there before the upgrade process. Then all of the other packages are stuck on a pending status. Nothing happens after “Creating package from Zip file”. This behavior causes a lot of SQL update failures.
Meanwhile, on our Dev environment (Windows, Server build number: 279835), the upgrade went very well. You can find the difference in the logs. The OM log was set on “Debug” level on both servers. Note that the build number is slightly different between these two enviroments. Have you seen this kind of issue? Where can I find more details about the navigation item import failure?