Why doesn’t the navigation item load the form or external link?


When the navigation item is saved with special characters, the user is unable to open the form. Upon clicking the item, an error is reported: “Due to either a session timeout or unauthorized access, you do not have permission to access this page.”

When you create a custom navigational link, if special characters are used such as /, \, &, #, %, they break the capability to redirect the user to a form or to an external link. Refrain from adding a special character. They must be omitted so that the form can be rendered.

[Admin: This post is related to the 01.29.18 post about restricting special characters in a text field. To see other related posts, use the Character tag.]

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