Why can’t you delete invalid values in List Manager after 10.5.2 OM?


I’ve noticed that after the upgrade for the 10.5.2 application, the Association Type list in List Manager has what appears to be bad or inappropriate values. Also, it doesn’t appear that I can delete them. The check box that is normally displayed for each entry is missing. The inappropriate values include:

-1NmFjYzBmNGMyMjAy-9KoJuTazlaw0T8Xqw_V0GKSc58P09lh

Changes related to the UX framework caused changes to be introduced to the application OM. These need to be cleaned up in applications where the 10.5.2 OM package has been applied. At this time, the entries can be left alone as they are not being used and have no impact. We are developing a solution to remove these invalid entries and this document will be updated once that is made available.

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Why aren’t service requests available after customizing form?


When submitting a Change Space or Need Space request, I see the following message when I click on the Create Draft button:

“No services are available under the Service Request section for the building. Please contact the Application Administrator.”

If you look at the triBuilding form, it does not appear to have a “Service Request” section. Where should I be looking on the building record to address the issue?

This error is happening because I changed the name of the triChangeSpace form to cstChangeSpace since I needed to customize the form. If I keep my changes in place, I can rename the form to triChangeSpace and this message does not appear. The message also did not prevent me from being able to submit the request. The form name change also prevented me from selecting the Service Request type in the form, which I think is why the message is displayed in the first place…

As a side note, with the 3.5.1 introduction of object labels and revisions, you’re not required in 3.5.1 or later to use the classic “cst” naming convention any more. To others interested, for reference, here are the new naming convention best practices.

[Admin: This post is related to the 06.10.16 post about finding information on object labels and revisions.]

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IV93170: Revised Funds discounted twice in capital projects


This was seen with TRIRIGA Application 10.5.2. The final amount for the Revised Funds is being discounted twice for positive or negative values…

Check the Revised Funds value. In the client’s example, it was expected to be $900,000.00 USD as only $100,000.00 was discounted out of $1 million USD. But it was discounted twice and it showed $800,000.00 in the Revised Funds column.

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IV92935: “Must Exercise By” date is calculated incorrectly


This defect focuses on the Real Estate Contract form > Clauses, Options, and Terms tab. When entering a specific duration, the Must Exercise By date is calculated incorrectly. Furthermore, there are other dates in the Exercise Date Notification that are also calculated incorrectly, but they are driven from the Must Exercise By field.

[Admin: The same article is also posted in the IBM Support Portal as a technote.]

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What is the relationship between project context and security?


TRIRIGA has the notion of project-based security scope, also called project context. At the upper right-hand side of the main TRIRIGA portal, there is a toggle to switch between Company and Project-level security, as well as a query to find and select in which project to operate.

To see and select a project, the user must be given specific security access to a project. This is done by adding the user’s group or the specific user to the Security tab of the project. Once the user or users have been granted access to the project, and they select the project from the project selector on the portal, they are then in the “context of the project.”

Any records created in the project context are then owned by that project, and security is restricted to those records, so the records are only visible and editable to those people that have access to the project, and have also switched their scope to run in that project context.

Items like documents and folders within Document Manager will also operate in a project context. You may notice that files uploaded to the Notes & Documents tab of records in the project context have a different folder path within Document Manager. Because the entire Document Manager tree is also in the project context, it is necessary to have the parent folder created in the project context as well. This folder’s path will be different than the uploads on records at the company level.

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[Admin: This post is related to the 04.08.16 post about where your documents go in TRIRIGA, and the 08.25.16 post about an issue with selecting child projects.]

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IV92876: Second popup is rendering off-screen for plan work record


Basically, 2 in-frame popups are rendering from the Maintenance > Preventive Maintenance > Plan Work record.

To reproduce, create a new Plan Work record (Add button) and go to the PM Schedules section. Then click on the Add button. A popup will render for the PM Schedules. Then inside this popup, click on the Create Recurring Pattern link. The new popup will render inside the existing one, and that will have part of it off-screen, sometimes preventing users from selecting a radio button for the recurrence.

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Top 20 TRIRIGA troubleshooting technotes of 2016


What were some of the most used technotes in 2016? The IBM Watson IoT Support team has compiled a list of the top twenty TRIRIGA troubleshooting technotes that were most accessed on the web in 2016. We hope that highlighting these technotes here will help with your troubleshooting efforts.

Rank Technote
1 IBM TRIRIGA Information and Support Resources
2 Collecting Data: Read first for IBM TRIRIGA
3 Error during TRIRIGA installation on Windows 2012 R2
4 How to run WebSphere Application Server (WAS) Liberty profile as Windows service
5 org.apache.catalina.connector.CoyoteAdapter exception shows in log after upgrade
6 Making Google Mail work for incoming mail in TRIRIGA 3.4.1 on WebSphere 8.5.5.x
7 IBM TRIRIGA custom BIRT Reports previews correctly but does not run on TRIRIGA
8 Enabling LOG4J loggers on Oracle WebLogic platform after a successful install
9 IBM TRIRIGA Workflow Builder not loading tasks after Microsoft Security Patch install
10 TRIRIGA Outage – Cannot Login
11 BIRT reports taking so much time to load
12 Unable to login to TRIRIGA Anywhere Work Task Management
13 Unable to navigate between tabs and BIRT reports are not displaying any graph
14 How to set Field Level Auditing
15 TRIRIGA Workflow Agent failed to run after upgrade
16 TRIRIGA 3.4.2 Installer does not deploy to WebSphere 8.5.5
17 “Open Gantt in New Window” button has no function in the new Gantt scheduler
18 Document preview not working in TRIRIGA 3.5.1.1 and Download button not showing
19 TRIRIGA 3.5.1 BIRT report fails as no report can be found in the location it is stored
20 Understanding TRIRIGA Performance

[Admin: This post is related to the 05.27.16 post about the top twenty TRIRIGA technotes of January-May 2016.]

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