Why doesn’t CAD Integrator “Smart Attach” load all the valid spaces?


Sometimes when using TRIRIGA CAD Integrator “Smart Attach”, some of the spaces are not being uploaded. There were 3D shapes around some spaces. There were values greater than 0 on z= dimension.

TRIRIGA does not support 3D polylines. You may have shapes with a value greater than zero on the z= dimension. You can find these using the AutoCAD PLIST command. To resolve this issue, it is necessary to use the AutoCAD “Flatten” command to force all polylines to be 2-dimensional. Other things to check: (1) The polylines are closed, (2) The shape and labels are on the layer you are selecting during the Smart Attach process, (3) The label is within the polyline boundary.

[Admin: To see other related posts, use the Smart Attach tag.]

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IV97252: Trying hatch patterns in graphics section floor plans


We would like to use hatch patterns instead of solid fills in our graphics. There is a TRIRIGA wiki page “Graphics Section Hatching” that outlines how this can be done, but it isn’t working.

We needed to perform a server-only change. We needed to verify the uploaded image files in the CI hatch pattern record, and see the pattern rendered in the graphics section. Moving forward, we resolved an issue where assigning hatch records to the record results in the graphics section reports did not actually render the hatch images as expected.

[Admin: This post is related to the 06.03.15 post about displaying hatch patterns in graphics sections. To see other related posts, use the Hatch tag.]

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Why doesn’t the CAD Integrator menu in menu bar stay loaded?


When I run the CAD Integrator (CI) 12.1.1 installer, I get the window: “No supported version of AutoCAD or MicroStation were found on your computer.” On the next screen, I am able to manually select AutoCAD 2013 and 2014, and the install completes normally. The CI menu does not appear in the menu bar, so I have to manually add it by using the menu load process and navigating to the TrgaAcad_en.cuix file. However, it doesn’t stay loaded and I have to reload it every time I open AutoCAD 2014.

Also, once loaded, none of the functions in the IBM TRIRIGA CI work. For example, I keep getting: “Unknown command “TRGA_PREFERENCES”. I tried to use the APPLOAD process to try and load, but I don’t know the name of the CAD Integrator ARX file. Regardless, the install doesn’t appear to work properly. I tried to uninstall and reinstall 4-5 times, rebooted, re-downloaded the install file, etc. The menu won’t stay loaded, and I need the name of the ARX file to try the APPLOAD.

Here are a few notes:

  • Loading the menu does not load the plugin. If the plugin loads properly, then it will automatically load the menu if not loaded already.
  • Since the plugin is not actually loaded, none of the commands will work, hence the unknown command.
  • There is no ARX file. It’s a .NET assembly that requires netloading of the correct DLL.
  • Question: Are you using a 32-bit JVM instead of 64-bit? This is a known issue. We have an installer check for this now, but I am not sure it’s in 12.1.1.0: Troubleshooting CAD Integrator V.12 – Resolving No CAD Types Found on installation
  • Make sure you know that 12.1.1.0 does not support Java 8. That might be an issue.
  • If that’s not the problem, it might be some sort of security issue where the installer does not have permission to read or write to the registry in order to install CI. You can try installing with Admin privileges. We also have a wiki about it: Troubleshooting – AutoCAD – Unknown command after CI Install
  • The “No supported version…” message is there, so the installer cannot install anything. The fact that you can select AutoCAD just means it will deploy the necessary files, but will not actually install it. Refer to: Manually Loading CI using Netload

[Admin: This post is related to the 09.04.16 post about adding the menu in the menu bar. To see other related posts, use the Integrator tag.]

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How do you fix the “ACDSDATA” publish error in CI MicroStation?


This wiki is meant to help you troubleshoot and provide a workaround for the following publish error in MicroStation. It has primarily been seen in Select Series 4, but could happen in earlier versions of MicroStation. When publishing, the publish will fail. When you look at the server log, if you see the following error, then this issue is involved (the ACDSDATA, in particular):

com.tririga.platform.error.PlatformRuntimeException: Error processing DXF - last line read: 23500. Error: com.tririga.platform.graphics.vector.dxf.processor.UnexpectedGroupDataException: DXF contained an unexpected section type: Group-code:2 Value:'ACDSDATA' Source line:23499...

This error occurs due to the way in which MicroStation creates its DXF file for publishing for TRIRIGA, depending on its settings. The fix below is used to update MicroStation’s DXF output options to output using the “2010/2011/2012” format…

[Admin: This post is related to the 10.20.16 post about CI failing to publish. To see other related posts, use the MicroStation tag.]

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IV96408: Xref layers do not maintain their display state


When publishing a drawing with Xrefs, the display state of the Xref layers is not carried over to the graphics section. Meanwhile, the base drawing layers do maintain their state when published. A couple related things:

  • 1. If there are no existing or active layer configurations, the default behavior seems to be that the base layers will be displayed as they were in the drawing at the time of publishing. Meanwhile, the Xref layers will all be displayed regardless of their display state at the time of publishing. Is this the intended functionality?
  • 2. There does not seem to be a way to save the graphics section display of layers. When you open the graphics section, it is displayed based on the state of the last publishing. (I’ll be looking into this further and will likely open a separate L3 request. There should be a way to save the graphics section display.)

We resolved this issue by removing the code that removes the Xref layers. Now, the Xref layer states and colors, based on the main drawing, are retained when publishing a drawing. Moving forward, the Xref layer display states and colors are correctly retained when publishing to the graphics section.

[Admin: To see other related posts, use the Xref tag.]

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IV96296: Clicking “Activate” hangs when the space is opened from CI


After you open a space from TRIRIGA CAD Integrator, when you click “Activate” or “Save and Close”, the screen does not clear, and the tab in which the space record was opened, does not close.

The Chrome and Firefox browsers do not allow the closing of windows in certain cases. When this occurs, a message will be displayed to users letting them know that they have to close the window manually. It will not be closed automatically.

[Admin: This post is related to the 10.26.15 post about APAR IV78163 where Chrome and Firefox launched from CI do not close.]

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