By mistake, in TRIRIGA CAD Integrator, I created some Area Overlay mappings. Now I’m stuck with it. Does anyone know how to remove these areas? I tried to retire them, but it’s not working.
You can delete or remove the associations to these objects in TRIRIGA.
Area Overlays are just another business object in TRIRIGA, and what you’re seeing there are records you created which are instances of that object, that are associated to your floor. If you go to the Floor record in TRIRIGA (whichever floor you’re linked to), you’ll see a tab called Allocation, and then Area Overlays is a section there which allows you to remove them.
[Admin: The same question is also posted in the main Application Platform forum.]
We’re unable to perform a Sync Full of CAD drawings if there are any people assigned to the spaces. Here’s the ci.log error:
ERROR [com.tririga.ci.sync.SyncServiceImpl](pool-1-thread-2) Sync failed.
com.tririga.ci.error.CiRuntimeException: com.tririga.ci.remote.shared.error.CiSharedException: Attach associated object could not find the association to use.
The CAD hierarchy for the custom configuration is not mapped correctly for triSubSpace. Custom business objects and forms were created for all property hierarchy items. But the existing triSubSpace CAD hierarchy node for triSubSpace was not changed. It still references “Space Mapping”, instead of “cstSpace Mapping”. This means both space mappings are part of the application definition (which have different forms). This was causing the Sync Full to fail. Updating the triSubSpace hierarchy node to point to the cstSpaceMapping will resolve this error.
[Admin: This post is related to the 09.12.16 post about a Sync failure in CI, and the 08.05.16 post about a Sync Full error in CI.]
[Admin: As a side note, with the 3.5.1 introduction of object labels and revisions, you’re not required in 3.5.1 or later to use the classic “cst” naming convention any more. For reference, here are the new naming convention best practices.]
After installing TRIRIGA CAD Integrator 12.1.4, it is failing to login to TRIRIGA using the proxy settings. The software returns an error:
“Login Failed. Contact IBM Software Support.”
The software is trying to connect to several IP addresses or URLs including Amazon Web Services (AWS) which are being dropped at the firewall.
Our investigation suggests the issue is related to the third-party libraries for (Apache) HttpClient 4.3.1 described here. It appears this is a known problem with the older HttpClient library which CI uses for communication with TRIRIGA. We confirmed that connection from TRIRIGA CAD Integrator works fine when bypassing the proxy…
[Admin: This post is related to the 01.15.16 post about having an issue with the CI login.]
I added a new CAD mapping so that I could allow users to batch associate an occupancy to an organization. Out-of-the-box, there is already a CAD mapping that allocates to chargeback to an organization.
- 1. Created a new CAD mapping called “Occupancy Mapping”.
- 2. Opened the Space Mapping record and in the Other Associated Object, I selected my “Occupancy Mapping” and gave it an association of “Has Allocation”.
- 3. Cleared the Object Metadata cache in Admin Console.
- 4. Tried to login via CAD Integrator, and received the error:
“Login failed. Contact IBM Software Support.”
I opened the ci.log and found the following error…
[Admin: A similar article is posted in the CAD Integrator forum about an issue with the Space Mapping.]