How do you send emails that show local time not server time?


I have a requirement. Whenever a user receives an email from the TRIRIGA application, the date-time should be displayed in local time, not the current server time. This should be based on different multiple time zones and not any particular one. Can anyone help me to achieve this through workflow activities in TRIRIGA?

[Admin: To see other related posts, use the Time Zone tag or Email tag.]

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Which email is used when sending a notification in a workflow?


I’ve found that there’s an email address in both triPeople and My Profile. Sometimes these two email address can be different. Which one will be used when I create a triNotificationHelper in a workflow to send a notification out?

Emails will be sent to the email ID present in the My Profile of the person that you intend. Both triPeople and its My Profile will always have the same address unless you explicitly change it in the My Profile record, because whenever you make any changes to triPeople by revising, it will be carried forward to My Profile when saved or activated.

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How do you get notifications of events in your external email?


“Whenever a user submits a request for resource reservation, he gets a notification in his portal. However, I am not able to get that notification in a personal email like abc@gmail.com. I have added this email in the user profile. Also, in the notification window, it shows that the external mail is abc@gmail.com. But I am still not able to get any emails if I login in that email account.”

I have a similar question as well. I would like the service technician to get an email notification if the work task has been assigned to him. Is that possible in TRIRIGA?

[Admin: To see other related posts, use the Email tag or Notifications tag.]

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Is there a way to export query results as attachment to email?


I have two questions:

  • (1) Is there any way to export the results of a query and send them as an attachment to a particular email ID?
  • (2) Is there any way to schedule to get the report results and automatically send them in Excel to an email ID?

[Admin: This post is related to the 03.15.16 post, 05.04.15 post, and 01.24.15 post about sending BIRT reports via email.]

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IV96646: Incorrect triCreatedSY in HTML attached to notification


When a notification is sent that contains an HTML document with the triCreatedSY (Created) and triModifiedSY (Modified) fields, the date values being shown are the same value, even when the record was modified well after it was created.

A parsing error was occurring when converting the String value into the Long value. Moving forward, we resolved an issue to display the correct values for the triModifiedSY and triCreatedSY fields in the email notification message.

[Admin: A similar article is also posted in the IBM Support PortalTo see other related posts, use the Notifications tag.]

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How do you integrate Exchange with TRIRIGA using IBM Domino?


I’m trying to do a reservation integration between Exchange (Outlook 365) and TRIRIGA. But since TRIRIGA is on-premise, it has several firewall restrictions in order to reach Exchange. As a solution, we are using IBM Domino to relay the SMTP messages from Exchange to TRIRIGA. The flow would be:

  • User books a room on Exchange using the web client.
    • The Send connector sends the email to Domino by using the forwarding contact for the room.
  • Domino receives the email and forwards it to the TRIRIGA server.
    • It should relay the message without modifying it in any way.
  • TRIRIGA receives and processes the SMTP message.
    • What we expected: The reservation should’ve been created.
    • What we see: TRIRIGA can’t find the room. It seems that the SMTP message is missing the “spec_id” of the room.

Has anyone implemented a similar solution? From Exchange to Domino to TRIRIGA? If yes, how did you configure the environments? Where should the “spec_id” be in the SMTP message that is sent to TRIRIGA?

[Admin: To see other related posts, use the SMTP tag or Outlook tag.]

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