Serraview: Workplace strategies are revolutionizing office space


The modern workplace is transforming the way people think about their office space. Leading enterprises are leveraging their workplace to benefit their business and their people. We recently hosted a webinar to address the best practices for the modern workplace…

How to Take a Workplace from Lifeless to Lively

When beginning a workplace transformation, you must gather data to understand how your company and how employees work. There are many ways to collect data, but Jill Zunshine presents 3 steps that cannot be forgotten.

  • Business Strategies: Understand each business line and function areas of your business…
  • Employee Feedback: Gather and analyze engagement scores and satisfaction surveys…
  • Utilization Percentages: Collect how space is being used and what spaces are being used for what type of activity…

Technology in the Modern Workplace

From experience, Tom Zampini sees three problems that have arisen regarding the modern workplace:

  • Over Spending: Large and inflexible portfolios are heavily underused.
  • Failure to Embrace Digital: There’s a failure to embrace digital, and thinking that mobility undermines productivity.
  • Working Environment: Companies are either working in new ways in old spaces, or working in new spaces that impede real work…

Industry Trends & Consulting Experiences

Once you have an activity-based work (ABW) environment, how do you support the employee’s productivity and innovation? Luc Kamperman follows 3 factors to lead to better performance and personal satisfaction.

  • Autonomy: People want to explore, learn, and foster their inner drive. This can be supported by giving people control in their environment.
  • Mastery: Employees should strive to get better at doing things, and encourage improvements and growth.
  • Purpose: What is connecting them to their work and workplace?

[Admin: This post is related to the 04.20.17 post about taking a workplace from lifeless to lively. To see other related posts, use the Serraview tag.]

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How do you upgrade TRIRIGA with Crystal Server dependencies?


We understand that sometimes with new TRIRIGA platform and application version releases, a new version of Crystal Server will be required (tested by IBM and supported) in order for our existing Crystal Reports to function. Deviation from the tested and supported version of Crystal Server identified in the compatibility matrix is considered to be a significant risk.

From what we have been told, the version of TRIRIGA is tightly coupled with the supported version of Crystal Server.We are looking for a better understanding of how clients who may be using a shared Crystal Server across their enterprise handles upgrades to the TRIRIGA platform. Because our business recommended the use of their enterprise Crystal Server with our existing TRIRIGA application, we would like to understand the issues and risks of going with using a shared server where the upgrade schedule (annually) differs from our TRIRIGA upgrade schedules (2 years for platform, 5 years for combined application/platform).

Are there other clients of IBM who use a shared enterprise Crystal Server? When they want to upgrade TRIRIGA, do they always have the appropriate supported Crystal Server version paired with TRIRIGA? If not, what are other accepted (if risky) solutions? Potentially, if we went with the enterprise Crystal Server, it would likely often be further ahead than the version recommended by our platform.

[Admin: To see other related posts, use the Crystal tag.]

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Serraview: Creating an activity-based working (ABW) strategy


Workplace transformation is becoming a primary focus for innovative companies. In fact, according to the CBRE 2017 Americas Occupier Survey Report, 86% of respondents are reinventing or adapting their workplace standards this year. But, where do you start? New and trending strategies seem to appear every week: open office design, hoteling, agile working. How do you know which strategy will work best for your business?

Today, corporations are relying heavily on their real estate teams to revolutionize their workplaces into modern spaces where employees and buildings are both effective and efficient. The multi-generational workforce has higher expectations from their employers and people want more from their office than just a place to sit. To accommodate these diverse needs and demands, leading enterprises are seeing the most success with activity-based working environments.

Leesman describes activity-based working (ABW) as a transformational business strategy that provides people with a choice of setting, rather than forcing individuals to work at a singular desk location. Companies who have adopted ABW in their workplace strategy are finding it to be a long-term solution that addresses the modern workforce needs as well as aligning with business goals.

To learn how progressive enterprises are developing successful ABW strategies, read our new step-by-step guide: “Creating an Activity Based Working Strategy”.

[Admin: To see other related posts, use the Serraview tag or CBRE tag.]

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CoStar: What is the CoStar Data Connector for Lease Accounting?


We have a number of existing enterprise TRIRIGA customers who are retaining their lease data in TRIRIGA (their investment), but using a connected, low-cost, cloud-based solution for lease accounting. The good news is that it works, it’s easy, it’s lower cost, and in production today with Fortune 100 customers with large TRIRIGA investments. Let me know if you have an interest in moving into a lease accounting solution in a low-cost way, while preserving your TRIRIGA investment.

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CoStar Lease Accounting Setup for ASC 842 and IFRS 16 Compliance

  • 1. Connect existing lease management systems with our proprietary Data Connector. You can retain investments in existing lease systems and take advantage of our proven lease accounting functionality while avoiding the costs of upgrading enterprise software.
  • 2. Migrate all existing lease data with our integrated Lease Administration System. You can upgrade existing systems to the smart choice for lease accounting and management, provide access to an unlimited amount of organizational users and departments, and save on long-term costs associated with multiple systems and upgrades.

[Admin: To see other related posts, use the FASB tag or IFRS tag.]

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What is the IBM TRIRIGA Support process for SRs, PMRs, and APARs?


IBM TRIRIGA Support does all that it can to assist our clients. However, there are processes in place to help all of our clients get a consistent level of help…

A Service Request (SR) or Problem Management Report (PMR) is created to request assistance from IBM TRIRIGA Support to help with investigating a problem or to request an answer to a question regarding TRIRIGA. Due to the complexities of the environments supported and the potential scope of work involved with enterprise software, it may take some time to complete an investigation and can result in a number of outcomes, such as the following SR/PMR resolutions:

  • Resolved as a question answered.
  • Resolved as a product working as designed (even when a client may disagree with the design).
  • Resolved as a request outside the scope of support.
  • Resolved as a defect (which will result in the creation of an Authorized Program Analysis Report, or APAR).

With each of these outcomes, IBM TRIRIGA Support has completed its investigation and the SR/PMR has been resolved. What happens next?

[Admin: This post is related to the 07.14.15 post about collecting data to resolve PMRs, and the 07.07.15 post about resolving PMRs as soon as possible. The same article is also posted in the Watson IoT Support blog.]

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FieldFLEX: Is your enterprise ready for mobile?


How do you determine what is the best mobile solution for your enterprise that will enable users to get the data and functionality they need? What software will integrate smoothly, assimilate large amounts of data, comply with your security requirements, give the end users an engaged experience, and ultimately make your business more effective and efficient?

Here are the answers to the top questions asked at the FieldFLEX booth during the recent IBM InterConnect 2017 conference.

What is the security level with the FieldFLEX mobile app?

At the device level, all data is encrypted for transport to and from the server over SSL. Any data stored on the mobile device resides in an encrypted mobile database. The FieldFLEX server stores no data. User access is controlled by username and password authentication or through mobile device management platform…

What back-end systems does FieldFLEX integrate with?

Our mobile platform integrates with IBM TRIRIGA, Maximo, and a variety of other products. It is the single mobile solution for corporate real estate, condition assessment, facilities management, operations, lease and capital projects…

How are drawings published?

Mobile drawings can be published directly from your AutoCAD or Revit floor plans. Customers can choose published content which offers layering visibility control. FieldFLEX drawing publisher reduces the CAD file size by up to 90% to improve download speed and performance in the mobile apps…

[Admin: To see other related posts, use the FieldFLEX tag.]

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How do you delete content from a document record via custom task?


After an upload of a document, we use a custom task to send the document to a FileNet instance for content searchability. From that point, we don’t need the document in the TRIRIGA database any longer.

Is there any simple way to delete the content associated to a document record? This ensures we have control over where documents and sensitive information are being stored, and to save database space. From reviewing the API, it looks like we might be able to achieve this in our custom task with .setContent(null or empty content). Is there a nicer approach?

[Admin: This post is related to the 12.02.16 post about integrating with a CMIS or ECM, and the 06.09.16 post about using an ECM instead of Document Manager.]

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