How do you integrate Exchange with TRIRIGA using IBM Domino?

I’m trying to do a reservation integration between Exchange (Outlook 365) and TRIRIGA. But since TRIRIGA is on-premise, it has several firewall restrictions in order to reach Exchange. As a solution, we are using IBM Domino to relay the SMTP messages from Exchange to TRIRIGA. The flow would be:

  • User books a room on Exchange using the web client.
    • The Send connector sends the email to Domino by using the forwarding contact for the room.
  • Domino receives the email and forwards it to the TRIRIGA server.
    • It should relay the message without modifying it in any way.
  • TRIRIGA receives and processes the SMTP message.
    • What we expected: The reservation should’ve been created.
    • What we see: TRIRIGA can’t find the room. It seems that the SMTP message is missing the “spec_id” of the room.

Has anyone implemented a similar solution? From Exchange to Domino to TRIRIGA? If yes, how did you configure the environments? Where should the “spec_id” be in the SMTP message that is sent to TRIRIGA?

[Admin: To see other related posts, use the SMTP tag or Outlook tag.]

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Are file attachments in Outlook also attached in SMTP messages?

In the context of TRIRIGA Reservation Management (Reserve), if a user attaches a file in a meeting invitation (in Outlook) while booking a room, is that file going to be attached in the SMTP message that is sent to TRIRIGA? Has anyone tested this or have the ability to test this?

The concern is around confidentiality. If someone attaches a company confidential document and the message is sent over SMTP (non-secure) to IBM Cloud (TRIRIGA SaaS) with the attachment, the document was now exposed to the public internet.

In your scenario, the Send connector configured in Exchange is responsible for sending the message to TRIRIGA. I believe that, by default, the Send connector will also send attachments. There may be some configuration on the Exchange side that prevents or limits a particular Send connector from forwarding attachments.

[Admin: This post is related to the 05.23.17 post about setting up the Reserve SMTP Agent for Secure SMTP (SMTPS). To see other related posts, use the SMTP tag or Attachment tag.]

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IV95311: Currency conversion not taking the correct exchange rate

When you have currency conversions for multiple time periods, and then you have a lease that falls inside the first period, it is taking the last currency conversion as shown below… The amount base should be “2000” since the time period fell within the February exchange rate. But it seems to be taking the March exchange rate.

We needed to set the conversion group and exchange data in the BO mapping. Moving forward, the triCostItem > triContractCostBreakDownItems business object had their properties updated to set triConversionGroupLI for the conversion group, and triExchangeDT as the exchange date. We are addressing this specific scenario only and are not making sweeping changes to all BOs in OOB apps.

[Admin: To see other related posts, use the Currency tag.]

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Does TRIRIGA support lease payments in multiple currencies?

Does TRIRIGA support the following scenario?

  • One lease has payments in both Euros and (Swedish) Krona.
  • Individual payments need to be done in their respective currencies.
  • Approvals for the lease should be done by Euro equivalents.
  • Reports should show Euro equivalents.

I’ve seen where one can set exchange rates and currency for a lease, but not where you can have a lease use multiple payment currencies. Many thanks for any input.

Out of the box, the scenario mentioned is not supported. It is not possible to have 2 payment schedules with different currencies with in the same lease. The currency for the dependent object (payment schedules, payment line items, etc.) is mapped from the parent object (in this case, lease) and there is no provision to change the currency of the dependent objects (UOM field is read only).

You can log a request for enhancement (RFE) along with the supporting business scenario with product management. I am assuming this scenario will be more prominent in countries that support Euro and local currency. 

Since it is mentioned that the payments are done in individual currencies, one option that you can consider is to create 2 different leases representing 2 currencies. One for reporting in Euro and the other to keep track in Krona. Hope this helps.

[Admin: To see other related posts, use the Currency tag.]

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IV84158: Outlook add-in “Calendar View” not rendering as expected

A room’s “Calendar View” tab is not rendering as expected when it is brought up through Outlook.

Steps to replicate:

  • Launch Microsoft Outlook that has been enabled with the TRIRIGA Outlook add-in.
  • Connect to the Exchange server.
  • Navigate to “Calendar”.
  • Open a new meeting.
  • Click to open one of the available rooms that are listed.

The room’s “General” tab renders as expected, but the room’s “Calendar View” tab does not. Where you would expect to see a calendar view, none is present. Nothing is present in the “Reservation Calendar” section.

We needed to upgrade the Google Web Toolkit (GWT) library to version 2.7. Moving forward, an issue has been resolved in the Reservation Outlook add-in, which prevented the room availability and room calendars from showing when viewing or creating a TRIRIGA appointment.

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What can you get from TRIRIGA Reservation Manager?

TRIRIGA Reserve is one of the components of the integrated suite of IBM TRIRIGA Products. Reserve adds capabilities to manage reservable spaces and equipment. With TRIRIGA Reserve you can define Conference Rooms, Meeting Spaces, Vehicles or other Assets and apply business rules specific to their individual requirements and limitations. Reserve has search capabilities to help find the best fit for a reservation(s) based on the requester’s role, preferred location, equipment and configuration requirements as well as the number of attendees. For spaces you can define setup and breakdown times, food services and equipment requirements.

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