Why can’t a non-Admin user see reservable spaces in organization?


We have some reservable spaces with system geography and system organization settings. A non-Admin user also has the same geography settings. There are security groups for reservations, and organizations and geography security groups are assigned to him. The geo and org security groups have the same geo and org as the space and profile. But the non-Admin user still isn’t able to see spaces.

He is only able to see them when the first level of the org hierarchy is provided in the group (i.e. \Organization). But as soon as the second level is given in the group, he isn’t able to see them. Can anyone help me on this? I think there is some issue in the org, but I don’t know exactly where it is.

[Admin: To see other related posts, use the Geography tag or Organizations tag.]

Continue reading

Advertisements

IV97700: Security group blocks calendar reservation information


We have a problem when we open a reservation from the calendar. It seems that when the user has a primary organization and he opens a reservation from My Calendar, the reservation window is opened, but it doesn’t show any information. However, if the user doesn’t have a primary organization, the reservation window is opened and it shows the information correctly.

When dealing with an organization, geography, and project security, you should use the user’s groups, not override groups. In Reserve, My Calendar, a user with an organization or geography is unable to open a reservation that was created. The security was not using the organizations or geographies from the user’s profile (groups) when determining the user’s access. Instead, it was using the overridden Reserve security group.

[Admin: To see other related posts, use the Reservation tag.]

Continue reading

How do you use drawing labels for international measurements?


We manage properties globally so some of our locations are measured in Imperial and some are in Metric. What is the best way to manage this type of scenario so that our drawing and graphics section labels are not incorrectly sized when they are viewed from other global geographies?

The best way to address this situation is to have 2 sets of labels for your drawings, and 2 sets of labels for your TRIRIGA graphics section. You will need to adjust the height of the label elements to work for both situations. We are considering an enhancement to automatically scale according to the drawing units.

[Admin: To see other related posts, use the Graphics tag or the Labels tag.]

Continue reading

IV97332: Capital project locations are not displaying on GIS map


In TRIRIGA 10.5.1, if you navigate to Home > Projects, and have the “Projects – Projects Landing Page – Default” portal in place, the primary locations for any projects you have listed in the “My Active Projects” portal section are flagged in the “My Project Locations” portal section.

But in TRIRIGA 10.5.2, this does not happen. No project locations appear with a flag in the “My Project Locations” portal section. There appears to be a problem introduced between 10.5.1 and 10.5.2 due to a reverse association filter being removed.

The “Location – Navigation – GIS – Buildings, Structures, and Retail Locations – Project Manager Query” was configured with an incorrect forward association string, that prevented capital project locations from displaying on a GIS map. Moving forward, the Advanced tab > Geography Module > triCity Business Object association filter had its forward association string updated to “Geography Contains” from “Geography Belongs To”.

[Admin: To see other related posts, use the GIS tag.]

Continue reading

How do you have a generic service plan for three organizations?


So I’m trying to figure out the best way to set this up. I have a service plan that has a facilities project template. In the facilities project template, I have three project tasks. In each of those project tasks, I have assigned a specific responsible organization by work group.

So my questions are: If I have three organizations that want to use this same service plan, but they want each of the project tasks to be specific to their responsible organization by work group, how can I just have one generic service plan to satisfy all three organizations? Is there any method to accomplish this requirement in TRIRIGA?

[Updated 06.23.17]

Alright, after some research, I found out the best way to have a generic request class, service plan, facilities project template, and project tasks is by setting up a service agreement for each service provider. And within each service agreement, by creating a service assignment matrix (SAM) for all the possible combinations of request class, customer organization, and location or geography.

Secondly, in the service plan, set the project and task assignment rule to “Auto-Assign to Service Provider”. This will ensure that the workflow fires to check for associated SAM matching records to set the responsible organization for the facilities project record, and the project tasks.

If possible, I would request for a service assignment matrix (SAM) order of precedence and process flow, because it is really confusing functionality. I had to basically deconstruct the workflow to understand which values were being retrieved by the request class, service plan, service agreement, and SAM. Does anyone else have thoughts on the SAM? And tips on how best to maintain it?

[Admin: This post is related to the 11.10.16 post about updating your existing service matrix records, the 09.02.16 post about clarifying how service matrix records are generated, and the 12.11.15 post about finding the process flow diagrams.]

Continue reading

IV96374: Various non-US English users get “An Error Occurred”


Various existing users with non-US English language profiles are getting the following error when they click on the System tab on each form:

An Error Occurred. Contact your System Administrator. – [MID-3402867005]

When translating object references, the platform needed to catch the “smart object not found” error, and follow the path as if it was non-translated. Moving forward, when invalid data is contained in a reference field (like System Geography), the platform will no longer throw a MID error, and will now show the field as blank, since the referenced record does not exist.

Continue reading

Is there a way for Modify Records task to update the Locator field?


Is it possible to use a Modify Records task in the workflow to map or set the value of a locator field via an association?

I noticed in the database query tool that a locator field has two additional columns named TRIGEOGRAPHYCOSTINDEXT and TRIGEOGRAPHYCOSTINDEXTOBJID that are not visible in the Data Modeler. So when I use Modify Records task mapping, those two fields do not appear.

Yes, in the Modify task mapping, if you choose to map from one field to a locator field, it will save the OBJID in the T_ table. The key is that the text must be exactly what the locator expects.

So, let’s say you have a Time Zone locator that goes against the triTimeZone classification, triNameTX field. If your source field must contain the entire name, it would look something like “(GMT +12) Wellington, Auckland [Pacific/Auckland]”. If the source field just contained “Auckland”, the mapping to the locator would not work, because it looks it up via the Published Name. In other words, the name “Auckland” didn’t match the actual Published Name…

[Admin: To see other related posts, use the Locator tag.]

Continue reading