Verdantix: Are user-focused apps the new focus of IWMS innovation?


In recent months, there has been a hive of activity across employee engagement apps in the real estate and facilities management software market. For example, iOffice launched “Hummingbird”, an employee-centric layer for IWMS, IBM and ISS are piloting a digital concierge service which assists occupants in managing everyday workplace tasks such as room booking or organizing catering, and MCS launched a virtual personal assistant “Sumi” that can support the booking of rooms.

The latest product launch from UK-based software firm FSI is “Concept Advantage” – a series of user-focused apps which can be used alongside FSI’s Computer-Aided Facilities Management (CAFM) software. The initial range of apps includes “ChatLog” – a facilities help-desk that resembles common social media platforms, and “OurSay” – a crowd-sourcing and voting tool to enable workers to contribute to facilities management decisions. FSI believes the app will also reduce the time that facilities help-desks spend receiving calls around building issues.

The recent innovation around purpose-built user-focused apps represents a break from traditional practice. For many decades, the user interface of IWMS and CAFM software has largely been built around the needs of “power users” such as Real Estate or Facility Directors. Whilst it has been possible to configure the user interface to simplify it, the result is not always a clean and intuitive user experience. The recent user-centric product updates are likely to be welcomed by customers.

We continue to hear that buyers look for a high-quality user interface from their facility management software…

[Admin: This post is related to the 06.06.17 post about employee-facing tech in the workplace. To see other related posts, use the Verdantix tag.]

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IV93471: Changing language of “System-Help” form breaks help


Changing the language of the “System-Help” form breaks it…

This is because the new language is appended to the end of the publish name. This means that when it looks for the publish name of “System-Help”, it can’t find it. Additionally, changing it back to US English does not resolve the problem, since it appends yet another language name to the publish name.

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How do you copy your Oracle DB schema for TRIRIGA Support?


To create a logical copy of your TRIRIGA database schema, use the Oracle data pump for exporting database dump files. More information can be found here in the Oracle Help Center. It is recommended to run these steps from your database server with a privileged database user, and to stop the TRIRIGA application beforehand.

(1) Create directory object in Oracle where you want to download the dump. Information on how to do this can be found here in the Oracle Help Center.

(2) Run the export command expdp as follows. Substitute the variables properly.

expdp <db_admin>/<admin_pw> DUMPFILE=<dpump_dir>:<filename>.dmp SCHEMAS=<schema_name> LOGFILE=<dpump_dir>:expschema.log

[Admin: The same article is also posted in the Watson IoT Support blog.]

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Is there a way to add a new link in the top “Welcome” menu bar?


I’m trying to see if there is a way to add another link in the top menu, where the “Welcome, John Smith | Sign Out | Support | Help” appears. We would like to add a link to jump directly to our company website.

I know that I can modify the Support or Help forms, and add a URL link to our company website, but I’m just wondering if there is a quicker way for the user to just click once. As such, I’m hoping I can add a link on the top menu section since that is always visible. I understand that this setting change was not an option in TRIRIGA 3.5.1, but possible in 3.5.2? And if possible, what are the steps? Also, I noticed that the default value for URL field types is not working properly, in that it does not display the value. Anyone else having that issue?

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Can two different orgs send out two different email domains?


Does anyone know if the following setup can be done?

Email notifications must be created by organization so that different organizations in a multi-client database can have their own email and help desk contact details added to it. A prime example would be “IAMTHEBOMB US” and “IAMTHEBOMB UK PILOTS” where we would have different help desk phone numbers and email addresses, but operating in the same database.

Basically, the client has two users from two different organizations. They want to be able to have two different domains when emails are getting sent out. So, for users that are in Org A, they would get notifications from support@OrgA.com. And for Org B, users would get email notifications from support@OrgB.com.

[Admin: The same question is also posted in the triDeveloper Google group.]

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Where can you find information about IBM TRIRIGA 3.5.2 and 10.5.2?


Where is the information regarding IBM TRIRIGA Application Platform 3.5.2 and IBM TRIRIGA 10.5.2 features, installation, and more?

[Admin: This post is related to the 06.13.16 post about finding 3.5.1 and 10.5.1 information, the 12.11.15 post about finding 3.5.0 and 10.5.0 information, and the 10.01.15 post about finding 3.4.2 and 10.4.2 information. To see other related posts, search “where is the latest“ or “where can you find“.]

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How do you hide the “Support” and “Help” buttons in TRIRIGA?


I would like to ask if it is possible to hide the two buttons “Support” and “Help” that appear on the top right of the screen, as for the moment they are not used by our client. In fact, when they click on them, they get an error message, “You don’t have permission to access this page”. If hiding them is not an option, where could we change this specific error message to our liking?

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