Why can’t a non-Admin user see reservable spaces in organization?


We have some reservable spaces with system geography and system organization settings. A non-Admin user also has the same geography settings. There are security groups for reservations, and organizations and geography security groups are assigned to him. The geo and org security groups have the same geo and org as the space and profile. But the non-Admin user still isn’t able to see spaces.

He is only able to see them when the first level of the org hierarchy is provided in the group (i.e. \Organization). But as soon as the second level is given in the group, he isn’t able to see them. Can anyone help me on this? I think there is some issue in the org, but I don’t know exactly where it is.

[Admin: To see other related posts, use the Geography tag or Organizations tag.]

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IV97468: Location hierarchy path does not update if location exists


If you create a location and it already exists, the hierarchy path originally created remains the same. Go to Locations and enter a location that already exists. Note the hierarchy path. You will receive a message that the record already exists. Change the location name. The hierarchy path does not change. It remains with what existed before.

When entering a location that already exists, the hierarchy path remains the same when the name is changed. The issue is that the System Date field is not being correctly marked as “dirty” (modified) from user changes to correct record name conflicts. Moving forward, we resolved an issue for certain hierarchy records where the path field was not being correctly updated when correcting name conflict errors.

[Admin: To see other related posts, use the Hierarchy tag.]

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IV97203: Hierarchical query for buildings with assets ends session


Users navigating to a hierarchical query of building and asset records have experienced user kickout (or timeout) behavior when entering or clearing filters.

We needed to prevent the load of a large hierarchical query with runtime user filters in a portal section that kicks the user out. Moving forward, we resolved an issue that could cause a user’s session to be terminated if the user interacts with an hierarchal query before the query has finished loading.

[Admin: This post is related to the 06.19.17 post about a user session terminated due to a missing security token. To see other related posts, use the Filter tag.]

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Do you need to clear server cache if floor plans aren’t visible?


After performing a TRIRIGA platform upgrade, some of the floor plans are not visible in the forms. Why aren’t they visible?

The TRIRIGA server cache needs to be refreshed. In other words, you need to clear the caches and restart the server. Here are more-detailed steps to clear your TRIRIGA cache and log folder:

  1. Login to the Admin Console.
  2. Go to the “Cache Manager” managed object.
  3. Click on the “All Caches (Global)” link and then “Hierarchy Tree Data – with rebuild” link. The process might take some time.
  4. Go to the “Database Manager” managed object, and click on the “Reprocess published drawings” link. Give the process some time to finish. Go to the current server log, and look for a related entry saying that the reprocess published drawing actions are finished. You will find a message similar to the following:
    “INFO [com.tririga.platform.graphics.vector.drawing.DrawingService](http-0.0.0.0-21001-7) Finished re-processing drawings”
  5. Logout of the Admin Console.
  6. Stop the TRIRIGA JVMs via the WebSphere Admin Console.
  7. Delete the logs in the <TRIRIGA install>/log folder that has server.log.
  8. Clear the WebSphere temporary cache folder.
  9. Restart the TRIRIGA JVMs via the WebSphere Admin Console.

[Admin: This post is related to the 07.15.16 post about floor plan graphics disappearing after an upgrade, and the 09.29.14 post about clearing the TRIRIGA application server cache area. To see other related posts, use the “floor plan” or “clear cache” search phrase.]

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How do you move classifications from one environment to another?


I recently set up a new environment in which I need to migrate the classifications (not just the record data) from the existing system. What is the fastest way to do this and ensure that the classifications are set up properly in the new system?

I migrated the BOs and forms. I checked the Include association for the BO to itself and with the classification BO. The form has been added to the “Includes/Forms” tab of itself as well as the classification form. But I still don’t see this BO added under the classification hierarchy when I click on “New” to create the root record.

[Admin: This post is related to the 03.29.17 post about creating a classification. To see other related posts, use the Classifications tag or Object Migration tag.]

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Is there a way to add child service codes in the cost code hierarchy?


Is it possible to add a child service code in the cost code hierarchy? In the location cost code, I can add another location, project or service code. However, in the service cost code, there is no further sub-level hierarchy. I presume one of the workflows needs some altering, but I’m not sure which one?

In the TRIRIGA as-shipped application configuration, service codes aren’t configured to have sub-levels (children). This isn’t configured in workflows, but rather in Form Builder. See the second tab labeled “Includes/Forms”. In the screenshot, you can see what the location cost code allows to be included under it. On the Service Request form, you can see that as-shipped applications do not allow children. You can allow this with a customization, but realize that anything you want to do with the child records will need to be configured in workflows as well.

[Admin: To see other related posts, use the Cost Code tag.]

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How do you select the child-level records in a hierarchy report?


I’ve created a hierarchy report based on the classifications BO. I want to view the child levels below the parent level in the report. I am using this hierarchy report as a query for an Add button on a form. I am able to select the top-level record, but I am not able to select any of the child-level records. Is it possible to select the child-level records? If so, is there something else I need to do in the report?

[Admin: This post is related to the 08.25.16 post about selecting child projects. To see other related posts, use the Classifications tag.]

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