Serraview: Can traditional IWMS handle the modern workplace?


Integrated Workplace Management Systems (IWMS) were developed in the ’90s to address the technical limitations of sharing data between multiple real estate and facility management teams. The benefit of IWMS was having a single system for managing the entire real estate portfolio lifecycle. Since these systems were designed for traditional office space, progressive companies are starting to doubt the ability of IWMS to support the transition to the modern workplace…

It is no secret that IWMS are cumbersome to use, which results in companies hiring high-priced consultants for implementations. Paired with its lack of features and flexibility, IWMS frequently exceed their original prices due to customization…

To combat these issues, progressive companies are leveraging (IWMS 2.0) best-of-breed space management technology to augment their existing investment in traditional IWMS to support their modern workplaces. Space management technology is able to address the new requirements of modern workplaces such as neighborhoods, seating ratios, real-time utilization, and highlighting the differences between actual usage of space and allocation of space.

To learn more about IWMS in the modern workplace, download our white paper: “Can Traditional IWMS Meet the Requirements of the Modern Workplace?”

[Admin: To see other related posts, use the Serraview tag or IWMS 2.0 tag.]

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How are you running your QA organization to support TRIRIGA?


I want to understand how people are running their QA organization to support TRIRIGA implementations. What kind of automation is being used? What challenges are being faced? I’m trying to start up a discussion around QA testing for TRIRIGA.

[Admin: To see other related posts, use the QA tag or Testing tag.]

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How do you integrate Exchange with TRIRIGA using IBM Domino?


I’m trying to do a reservation integration between Exchange (Outlook 365) and TRIRIGA. But since TRIRIGA is on-premise, it has several firewall restrictions in order to reach Exchange. As a solution, we are using IBM Domino to relay the SMTP messages from Exchange to TRIRIGA. The flow would be:

  • User books a room on Exchange using the web client.
    • The Send connector sends the email to Domino by using the forwarding contact for the room.
  • Domino receives the email and forwards it to the TRIRIGA server.
    • It should relay the message without modifying it in any way.
  • TRIRIGA receives and processes the SMTP message.
    • What we expected: The reservation should’ve been created.
    • What we see: TRIRIGA can’t find the room. It seems that the SMTP message is missing the “spec_id” of the room.

Has anyone implemented a similar solution? From Exchange to Domino to TRIRIGA? If yes, how did you configure the environments? Where should the “spec_id” be in the SMTP message that is sent to TRIRIGA?

[Admin: To see other related posts, use the SMTP tag or Outlook tag.]

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Is there a way to set up the Reserve SMTP Agent for Secure SMTP?


For inbound SMTP messages to the TRIRIGA “ReserveSMTPAgent”, is there any way to configure it for Secure SMTP (SMTPS)? I know the port can change, but can the agent use the SMTPS protocol instead of SMTP, just by changing the port? You have clients using IBM TRIRIGA in the IBM Cloud and they cannot implement your Reservation Management product because of this major gap in the product.

The Reserve SMTP agent does not currently support encrypted TLS communication. Please create a request for enhancement (RFE) to request that capability be added to the Reserve SMTP Agent.

[Admin: To see other related posts, use the SMTP tag or TLS tag.]

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Are there best practices for data warehouse reporting & analytics?


In my current project, there was a suggestion to extract (updated) data from TRIRIGA, with a high frequency, and import it into some kind of data warehouse (DW) or business intelligence (BI) solution. Then, from there, perform more advanced reporting and analytics. Have other TRIRIGA solutions implemented something similar? Are there any TRIRIGA best practices or recommendations for staging area, extract-transform-load (ETL), DW, or BI reporting solutions?

[Admin: This post is related to the 12.15.16 post about the IBM TRIRIGA Connector for Watson Analytics. To see other related posts, use the ETL tag or Analytics tag.]

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ValuD: TRIRIGA lease accounting tool to meet FASB/IASB compliance


The new FASB/IASB leasing standards have created ripples in the facilities industry with companies scrambling to achieve compliance before the 2019 deadline. Unfortunately, many of the organizations who fall under this statute do not have a streamlined lease administration process… Accounting and consulting firms have leveraged their technical expertise to guide companies in their path forward.

One such global audit, tax, and advisory firm elected to develop and market a hosted lease management tool to aid their clients in achieving FASB/IASB compliance… The firm selected IBM TRIRIGA for its extensive out-of-the-box capabilities, but wanted to add validations like specifications for when to review assumptions and to ensure accountability of balance sheet accuracy. The firm wanted to leverage the enhanced functionalities of the IBM TRIRIGA Real Estate Manager and selected ValuD as their strategic partner for implementation and development…

The leasing tool had to be adaptable to include future enhancements and had be deployed seamlessly to the firm’s customers. As a result, a hosted delivery model was chosen to ensure customers were on the latest release… The lease accounting tool was one of the first to be launched in the market exclusively for leasing standard compliance. The firm attracted new clients which created a new revenue stream. The firm’s clients achieved statutory compliance, gained better control over their lease portfolio and process efficiency, and improved security with the hosted model…

[Admin: To see other related posts, use the ValuD tag.]

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