Why does IBM TRIRIGA 3.5.3 install give errors on WebSphere

I am attempting a clean install of TRIRIGA 3.5.3 and according to the logs, it appears that the installation was successful within the was-ant.log. But I receive this error in the ant.log… When I access the application, I was unable to pull up the login page. Checking the server logs, I noticed these errors… The odd thing is that when I did a TRIRIGA 3.5.3 install on WebSphere Liberty, it worked perfectly…

The errors seem to indicate that you selected an upgrade, not a new install. Are you sure you selected a new install? Some of the environment properties that are needed to start up do not seem to be available. Did the database get created or are you pointing at an existing database? What happens if you do a select * from environment_properties on the database you are using?

The DB2 exception you are receiving seems to indicate you are running out of statement handles, but it’s hard to see this happen with a successful install.

[Admin: To see other related posts, use the WebSphere tag or “install error” search phrase.]

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What are the minimum permissions for TRIRIGA to function correctly?

In a standard OOB installation of TRIRIGA on Windows Server 2012 R2, it gives the user group the “Execute” and “Special” permissions to the TRIRIGA folder. We are concerned from a security perspective: Why are the “Execute” and “Special” permissions needed for a standard installation? What are the minimum permissions needed for TRIRIGA to function correctly?

You can remove the user group “Execute” permission on Windows. Only the service user needs permissions to read from the install directory, and/or execute WebSphere Liberty under the TRIRIGA install directory (if so installed).

[Admin: To see other related posts, use the Permission tag or Security tag.]

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How do you import the upgrade OM packages to custom environments?

We have already upgraded our platform to We are currently in the process of upgrading our application from 10.3.2 to 10.5.2.

For the application upgrade, we have set up a staging environment with an initial install of 10.5.2 and we have configured all BOs, forms, and other objects to meet our current customization. My question is: What if we import the IBM upgrade OM packages (sequential from 10.4 to 10.5.2) to our current environment (which has all customization)? It would definitely overwrite all the customization and configuration, but does it affect the record data as well (e.g. lease records)?

When it overwrites the customization at the BO and form level, would it corrupt the record data since some of the custom fields on the records won’t exist at the BO level any more? And what happens after we import all our customization back in the current environment from the staging environment?

The short answer is: You wouldn’t apply the IBM upgrade OM packages. Instead, you’d build OMs in your now customized 10.5.2 environment and then apply them to your current environment.

[Admin: To see other related posts, use the Object Migration tag or Upgrade tag.]

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Why is there a “Windows error 2 while loading the Java VM”?

When you try to run one of TRIRIGA’s Application Platform or CAD Integrator installers, most often on a Windows 10 or similar machine, the following InstallAnywhere-based “LaunchAnywhere” error may occur:

“Windows error 2 occured while loading the Java VM.”

This is an issue, not with running the TRIRIGA installers on a Windows 10 machines, but with Flexera InstallAnywhere found within TRIRIGA installers having difficulty parsing the version as it is listed in Java 8 Update 60 and higher. The specific problem being encountered is described here.

Determine if the installer that is running is using Java 8. If so, to determine if the version of Java 8 you are running is update 60 or higher, perform the following… If the version of Java 8 you are running is update 60 or higher, run the TRIRIGA platform or CAD Integrator/Publisher installer using the following command…

[Admin: To see other related posts, use the InstallAnywhere tag.]

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How do you configure TRIRIGA for Tivoli Directory Integrator (TDI)?

You can configure TRIRIGA to use Tivoli Directory Integrator as its ETL runtime engine to run ETLJobItems from within TRIRIGA.

Before you begin

Install Tivoli Directory Integrator, if not already installed, on all the TRIRIGA systems that could run a TDI ETL Job Item.  During the TDI install:

  • Make note of the installation directory you enter on the Destination panel. You will enter this value later in TRIRIGAWEB.properties.
  • Select either installation type. TRIRIGA requires only the TDI Server component.
  • When prompted for the location of the Solution Directory, you can select any option. TRIRIGA specifies its own solution directory at runtime.  However selecting the option “Use Install Directory” may simplify troubleshooting.
  • Make note of the value you enter in the Server Port field on the Server Port Values Panel. You will enter this value later in TRIRIGAWEB.properties.
  • Clear the “Start the Configuration Editor” check box on the Install Complete panel.
  • Note: This step is very important for TDI/TRIRIGA integration to work. After you have installed Tivoli Directory Integrator, update it with the recommended fix packs (per TRIRIGA support matrix). TDI must be at least at FP04 ( or it  will not automatically start the TririgiaETLDispatch.xml assembly line which will result in ETL job items failing to run successfully.


  1. Edit TRIRIGAWEB.properties file to enable TRIRIGA to manage TDI server.  Set the following properties…
  2. Install a JDBC driver library so that Tivoli Directory Integrator can use it to access TRIRIGA database…
  3. Edit TDI global.properties file to allow TRIRIGA to check and stop the TDI server from localhost without requiring authentication and authorization certificates. Set the api.remote.ssl.on property to false to tell TDI to trust requests from localhost…
  4. Start Tivoli Directory Integrator Agent from TRIRIGA Admin Console and verify that it starts successfully…

[Admin: This post is related to the 08.03.16 post about installing, upgrading, or uninstalling TRIRIGA TDI, and the 05.01.16 post about documentation on developing TDI with TRIRIGA. To see other related posts, use the TDI tag.]

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Getting a browser error message after TRIRIGA 3.5.2 installation

I was able to install the TRIRIGA 3.5.2 platform on the server without issue. I can start the service without issue. But when I go to the browser to access TRIRIGA, I get an error message. The errors in the log file are as follows:

2017-07-06 10:03:57,384 ERROR [com.tririga.web.servlet.SpringWebInitServlet](Default Executor-thread-3) ERROR BeansException initializing Spring Application Context
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'upgradeScripts' defined in class path resource [com/tririga/platform/spring/upgrade.xml]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.tririga.platform.upgrade.UpgradeScripts]: Factory method 'doUpgrade' threw exception; nested exception is com.tririga.platform.error.PlatformRuntimeException: java.util.MissingResourceException: Resource not found: 'db/TRIRIGADB'...

2017-07-06 10:04:05,353 ERROR [com.tririga.platform.error.ErrorHandler](Default Executor-thread-15) Report handled exception: com.tririga.platform.error.PlatformRuntimeException: java.lang.NoClassDefFoundError: Could not initialize class com.tririga.platform.PlatformConstants[MID-2719713824]...

Can you do the install again? But this time, can you leave out the dash and spaces? For example, install to “tririga352” instead of “Tririga – 3.5.2”.

[Admin: To see other related posts, use the Installation tag or Upgrade tag.]

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Why doesn’t the CAD Integrator menu in menu bar stay loaded?

When I run the CAD Integrator (CI) 12.1.1 installer, I get the window: “No supported version of AutoCAD or MicroStation were found on your computer.” On the next screen, I am able to manually select AutoCAD 2013 and 2014, and the install completes normally. The CI menu does not appear in the menu bar, so I have to manually add it by using the menu load process and navigating to the TrgaAcad_en.cuix file. However, it doesn’t stay loaded and I have to reload it every time I open AutoCAD 2014.

Also, once loaded, none of the functions in the IBM TRIRIGA CI work. For example, I keep getting: “Unknown command “TRGA_PREFERENCES”. I tried to use the APPLOAD process to try and load, but I don’t know the name of the CAD Integrator ARX file. Regardless, the install doesn’t appear to work properly. I tried to uninstall and reinstall 4-5 times, rebooted, re-downloaded the install file, etc. The menu won’t stay loaded, and I need the name of the ARX file to try the APPLOAD.

Here are a few notes:

  • Loading the menu does not load the plugin. If the plugin loads properly, then it will automatically load the menu if not loaded already.
  • Since the plugin is not actually loaded, none of the commands will work, hence the unknown command.
  • There is no ARX file. It’s a .NET assembly that requires netloading of the correct DLL.
  • Question: Are you using a 32-bit JVM instead of 64-bit? This is a known issue. We have an installer check for this now, but I am not sure it’s in Troubleshooting CAD Integrator V.12 – Resolving No CAD Types Found on installation
  • Make sure you know that does not support Java 8. That might be an issue.
  • If that’s not the problem, it might be some sort of security issue where the installer does not have permission to read or write to the registry in order to install CI. You can try installing with Admin privileges. We also have a wiki about it: Troubleshooting – AutoCAD – Unknown command after CI Install
  • The “No supported version…” message is there, so the installer cannot install anything. The fact that you can select AutoCAD just means it will deploy the necessary files, but will not actually install it. Refer to: Manually Loading CI using Netload

[Admin: This post is related to the 09.04.16 post about adding the menu in the menu bar. To see other related posts, use the Integrator tag.]

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