Our client is experiencing logout issues when using Perceptive apps on their iPad.
The link to the Perceptive app is passing through a DMZ, and upon initial login, the users are able to navigate the apps on the iPad without issue. But when a new session is started on their desktop, they are logged out of their current session on the iPad. After the users log back in, there are 2 consistent behaviors: (1) the iPad log constantly force-closes the session on the desktop or (2) there is a back and forth between the desktop and iPad sessions.
We’re unsure of how, or if, SSO is playing a part in this, or if we’ve missed a setting that will enable both sessions to stay open for as long as the timeout setting allows. We have attempted to use this solution (IV96586), but have not seen improvement.
When one SSO session is opened, it will log out the user from any other locations. I would ask users to stick with one device and avoid using multiple devices. If they need to use the apps and their desktops simultaneously, then you should provide them with a link to the UX apps for their desktops.
[Admin: This post is related to the 06.10.17 post about the UX session timeout on the iPad. To see other related posts, use the Timeout tag.]
I noticed that when I am using the Data Integrator to load building, floor, or space records, that the System Organization is not set by default based on the Primary Organization of the employee record. Instead, it leaves the System Organization for records as null. As a result, I have to go back and initiate a workflow to populate the System Organization value.
How is the System Organization value set when it is loaded via the Data Integrator? Should it use the Primary Organization from the user who is logged in and who is uploading the records via Data Integrator?
When data is loaded via Data Integrator, there is really no reference to a user. In that case, it may be better to use Integration Object or DataConnect. Another possibility might be to create a workflow to simply add a static value when location records are created, if you are the only user adding location data.
[Admin: To see other related posts, use the Data Integrator tag.]
I installed a new version of TRIRIGA Platform 3.5.3 and Application 10.5.3. I set up the IBM TRIRIGA Connector for BIM (Autodesk Revit) and CAD Integrator, and the environment is localhost:8001. But when I try to login to TRIRIGA from Revit, I get an error. Any ideas what’s going on here? It can’t be an issue with naming, because this is a fresh unconfigured application.
Verify the OSLC_BASE_URI. You can also turn on Fiddler, and verify that the URLs being sent over are valid URLs (including any port numbers) to connect to TRIRIGA from Revit.
[Admin: To see other related posts, use the BIM tag, Revit tag, or Fiddler tag.]
Is there a way to disable the CI auto-sync on login? I know you can uncheck the box in the CI options menu, but for certain drawings, it continues to sync on login.
You should be able to open the drawing, go to Drawing > Properties, and clear the option to sync when the drawing opens. Save the drawing, and it should obey this setting the next time you open it.
[Admin: To see other related posts, use the Integrator tag.]
We turned on the SSO in our environment. (1) If we want to connect to one of the forms on our system, it shows us that we need to login first. (2) But if I use the link in the email notification that TRIRIGA sent out, it will login and open directly. What’s the difference between these two methods? Is there a way to open a form directly without login?
Because the URL that is being used is an “anchor” (it uses the # character to define the parameter), it isn’t possible to use that in an SSO environment. So you need to determine what the underlying WebProcess.srv call is to that form. For example…
[Admin: To see other related posts, use the SSO tag.]
I’m getting some issues with the people record. Once created, it is not getting associated with the triPeople object, nor the My Profile object. This prevents a new user from logging into the environment. The associated My Profile is also missing even after making the user an active TRIRIGA user. Any reasons for this?
[Admin: To see other related posts, use the People tag or My Profile tag.]