UX: Why is there an unauthorized error creating a UX starter view?

When I tried to create a starter view, I received the following error. Why?

c:\IBM\webviewsync>java -jar C:\kdPeople\WebViewSync.jar addview –view kdPeople –starter
Signing On To TRIRIGA [success]
[2018-02-10 07:24:33] [Retrieving Paths] kdPeople
[2018-02-10 07:24:33] [Retrieving Paths] kdPeople
[!FAILED!]
Signing On To TRIRIGA [success]
[2018-02-10 07:24:34] [Retrieving Paths] kdPeople
[2018-02-10 07:24:34] [Retrieving Paths] kdPeople
[!FAILED!]
[!ERROR!] User not authorized.
Signing Out Of TRIRIGA [success]

But when I used the system user, the “init” process was successful:

c:\IBM\webviewsync>java -jar webviewsync.jar init
TRIRIGA URL (including context path): http://tririgahost:8001/tririga
TRIRIGA User Name: system
TRIRIGA Password:
Testing connection…
Signing On To TRIRIGA [success]
Test successful.
Writing init file [ok]
Signing Out Of TRIRIGA [success]

I ran into the same issue on a local VM. Use “ipaddress” instead of “tririgahost”:

c:\IBM\webviewsync>java -jar webviewsync.jar init
TRIRIGA URL (including context path): http://ipaddress:8001/tririga
TRIRIGA User Name: system
TRIRIGA Password:
Testing connection…
Signing On To TRIRIGA [success]
Test successful.
Writing init file [ok]
Signing Out Of TRIRIGA [success]

[Admin: To see other related posts, use the WebViewSync tag or UX tag.]

How do you add a new user in TRIRIGA?

I am able to login to IBM TRIRIGA home with the default user name “system” and password “admin”. I would like to add a new user so that others can work on this application. But I am not able to figure out how to add a new user. I tried with the menu options: Portfolio > People, and Portfolio > Portfolio Set Up. But I am not getting any “user details” form to create an account. Can you help me out?

You are close. You just have one more click to go! :-) Once you are logged in as the system user, navigate to Portfolio > People as you listed above and then choose what type of user you want to add: Consultant, Employee, or External User. When you are in one of the following screens, you can add a user:

• [Home] > Portfolio > People > Consultants
• [Home] > Portfolio > People > Employees
• [Home] > Portfolio > People > External User

[Admin: This post is related to the 02.06.17 post about the quickest way to create 1000 native users. To see other related posts, use the People tag.]

UX: Why are you logged out when switching from desktop to iPad?

Our client is experiencing logout issues when using Perceptive apps on their iPad.

The link to the Perceptive app is passing through a DMZ, and upon initial login, the users are able to navigate the apps on the iPad without issue. But when a new session is started on their desktop, they are logged out of their current session on the iPad. After the users log back in, there are 2 consistent behaviors: (1) the iPad log constantly force-closes the session on the desktop or (2) there is a back and forth between the desktop and iPad sessions.

We’re unsure of how, or if, SSO is playing a part in this, or if we’ve missed a setting that will enable both sessions to stay open for as long as the timeout setting allows. We have attempted to use this solution (IV96586), but have not seen improvement.

When one SSO session is opened, it will log out the user from any other locations. I would ask users to stick with one device and avoid using multiple devices. If they need to use the apps and their desktops simultaneously, then you should provide them with a link to the UX apps for their desktops.

[Admin: This post is related to the 06.10.17 post about the UX session timeout on the iPad. To see other related posts, use the Timeout tag.]

Why isn’t Data Integrator setting the default system organization?

I noticed that when I am using the Data Integrator to load building, floor, or space records, that the System Organization is not set by default based on the Primary Organization of the employee record. Instead, it leaves the System Organization for records as null. As a result, I have to go back and initiate a workflow to populate the System Organization value.

How is the System Organization value set when it is loaded via the Data Integrator? Should it use the Primary Organization from the user who is logged in and who is uploading the records via Data Integrator?

When data is loaded via Data Integrator, there is really no reference to a user. In that case, it may be better to use Integration Object or DataConnect. Another possibility might be to create a workflow to simply add a static value when location records are created, if you are the only user adding location data.

[Admin: To see other related posts, use the Data Integrator tag.]

UX: Can you override the SSO login error page with a custom page?

We have an SSO solution in front of TRIRIGA and we’re using the SSO functionality in TRIRIGA to pass the authenticated username as the basis for logging in. This works fine. If a user logs in through the SSO solution but does not have a valid TRIRIGA account, we’ve modified the userfiles/alt/index.html file to present a relevant error message for users logging in to “Classic”. This also works fine.

For users logging in through the SSO solution but not having a valid TRIRIGA account and going to a UX app, they are not presented with a “proper” error page but instead with just a page saying:

Cannot sign into IBM TRIRIGA as you do not have a valid user.

While technically correct, we don’t want to show that message, but instead present a custom error page. Is it possible to override that error page with a custom one?

I understand your problem. Unfortunately, there is no official way to change that message now. I need to think if there is any workaround on that.

[Admin: To see other related posts, use the SSO tag or UX Framework tag.]

Why is there a login error with TRIRIGA Connector for BIM (Revit)?

I installed a new version of TRIRIGA Platform 3.5.3 and Application 10.5.3. I set up the IBM TRIRIGA Connector for BIM (Autodesk Revit) and CAD Integrator, and the environment is localhost:8001. But when I try to login to TRIRIGA from Revit, I get an error. Any ideas what’s going on here? It can’t be an issue with naming, because this is a fresh unconfigured application.

Verify the OSLC_BASE_URI. You can also turn on Fiddler, and verify that the URLs being sent over are valid URLs (including any port numbers) to connect to TRIRIGA from Revit.

[Admin: To see other related posts, use the BIM tag, Revit tag, or Fiddler tag.]

Is there a way to disable the CAD Integrator auto-sync on login?

Is there a way to disable the CI auto-sync on login? I know you can uncheck the box in the CI options menu, but for certain drawings, it continues to sync on login.

You should be able to open the drawing, go to Drawing > Properties, and clear the option to sync when the drawing opens. Save the drawing, and it should obey this setting the next time you open it.

[Admin: To see other related posts, use the Integrator tag.]

How do you open a form directly without login in TRIRIGA as SSO?

We turned on the SSO in our environment. (1) If we want to connect to one of the forms on our system, it shows us that we need to login first. (2) But if I use the link in the email notification that TRIRIGA sent out, it will login and open directly. What’s the difference between these two methods? Is there a way to open a form directly without login?

Because the URL that is being used is an “anchor” (it uses the # character to define the parameter), it isn’t possible to use that in an SSO environment. So you need to determine what the underlying WebProcess.srv call is to that form. For example…

[Admin: To see other related posts, use the SSO tag.]

Why is “My Profile” missing even when the TRIRIGA user is active?

I’m getting some issues with the people record. Once created, it is not getting associated with the triPeople object, nor the My Profile object. This prevents a new user from logging into the environment. The associated My Profile is also missing even after making the user an active TRIRIGA user. Any reasons for this?

[Admin: To see other related posts, use the People tag or My Profile tag.]

IV96586: UX session timeout occurs on iPad app despite active usage

The UX session times out after 60 minutes, despite making regular calls to the database. As part of the JavaScript in the UX app, there is an action to refresh the page which gets a clean call of the data sources. Here, the assumption is that this would keep the user session alive. However, after about 60 minutes of refreshing, the page times out and returns to the login page.

We are looking for an approach to the above issue which will keep the page alive. We have tried alternatives such as explicitly calling a data source. And we are looking at handling session cookies.

The UX app can make sure it does not time out by making a call to a specific end-point. You can make an Ajax call to the following URL, which will update the last access time and keep the session alive:

http://<your-tririga-server>:<port>/<contextpath> /SessionExpiration?action=update

[Admin: This post is related to the 05.08.17 post about keeping the UX app session alive and connected. To see other related posts, use the Timeout tag.]