How do you send emails that show local time not server time?

I have a requirement. Whenever a user receives an email from the TRIRIGA application, the date-time should be displayed in local time, not the current server time. This should be based on different multiple time zones and not any particular one. Can anyone help me to achieve this through workflow activities in TRIRIGA?

[Admin: To see other related posts, use the Time Zone tag or Email tag.]

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Which email is used when sending a notification in a workflow?

I’ve found that there’s an email address in both triPeople and My Profile. Sometimes these two email address can be different. Which one will be used when I create a triNotificationHelper in a workflow to send a notification out?

Emails will be sent to the email ID present in the My Profile of the person that you intend. Both triPeople and its My Profile will always have the same address unless you explicitly change it in the My Profile record, because whenever you make any changes to triPeople by revising, it will be carried forward to My Profile when saved or activated.

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How do you get notifications of events in your external email?

“Whenever a user submits a request for resource reservation, he gets a notification in his portal. However, I am not able to get that notification in a personal email like I have added this email in the user profile. Also, in the notification window, it shows that the external mail is But I am still not able to get any emails if I login in that email account.”

I have a similar question as well. I would like the service technician to get an email notification if the work task has been assigned to him. Is that possible in TRIRIGA?

[Admin: To see other related posts, use the Email tag or Notifications tag.]

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IV95312: Incoming Mail Agent does not properly process Apple emails

When emails are sent to TRIRIGA using Apple’s Mail client, they are not always being interpreted properly on the TRIRIGA end. Some problems include:

  • When a rich-text email is sent using Apple’s Mail client and has an attachment, the attachment isn’t seen if the email history is present as part of the email. If the email history is removed, the attachment is seen.
  • When a plain text email is sent using Apple’s Mail client and a PNG or JPG attachment is present, the attachment isn’t seen, but the email body has a marker that makes it look like an embedded image should be present (but isn’t).
  • When a plain text email is sent using Apple’s Mail client and text exists in the email before the attachment, the text that exists in the email before the attachment isn’t seen. Any text that exists after the attachment is seen.

Apple mail formats the attachments and forwards differently than other mail clients. Moving forward, an issue that cause attachments to be missing and email bodies to lose content when the mail client puts attachments inline, has been resolved.

[Admin: To see other related posts, use the Attachment tag.]

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What are the differences between TRIRIGA on SaaS and on premise?

I have a TRIRIGA SaaS client, and administrators of my client have several questions about TRIRIGA SaaS services:

  • 1. What are the differences of the functions between TRIRIGA on SaaS and TRIRIGA on premise? Please provide a list of the differences.
  • 2. Can we use mail notifications to other users from TRIRIGA on SaaS?
  • 3. Can we make and incorporate BIRT reports into TRIRIGA on SaaS?

I wanted to respond to this, in case these questions still needed answers.

  • (1) The functionality in TRIRIGA SaaS versus TRIRIGA on-premise should be the same. If there is something that is not working that the client feels should be working, I would encourage your client to raise a ticket with the TRIRIGA SaaS team.
  • (2) Yes, email notifications should work provided that the SaaS server has a way of reaching the client’s mail server.
  • (3) Yes, the client should be able to make BIRT reports and incorporate them into TRIRIGA SaaS.

[Admin: This post is related to the 05.24.16 post by ValuD about SaaS with TRIRIGA, and the 11.13.15 post about TRIRIGA SaaS in the Cloud Shop.]

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IV87402: Email attachments are not seen due to capitalization

TRIRIGA is not able to pick up incoming email attachments if the multi-part section of the server’s email contains the word “ATTACHMENT” in all upper-case capitalization as follows: handlePart – part.Disposition(): ATTACHMENT

It seems that the TRIRIGA Incoming Mail Agent gets the message from the email server and builds the TRIRIGA email message record. The To/From addresses are set up and the body text is there as well. But the attachments are not getting processed into the email attachment BO’s binary field and associated to the email message.

The platform does not ignore the case when checking for attachments or inline mail content. Moving forward, we fixed an issue where incoming mail attachments were not getting processed.

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How do you set up notifications by using external mail?

How do I setup notifications to display someone’s email in the From User field?

As of the TRIRIGA 3.4.2 release, a new smart section was added to the Notification business object and form to allow a user’s email address to be specified in the From User field, instead of the standard system email that currently exists. The smart section is defined against the triPeopleLink business object. The Notification workflow should be set up so that this section will be populated with the send (From user) information. Also, the email notification will look like it is coming from the user who sent it instead of the TRIRIGA system.

To implement this feature, you will need to modify any Notification workflow that sends an email to populate the sender (From user). The From user is not set by default. To modify your workflow, follow the steps below:

  • Navigate to Tools > Builder Tools > Workflow Builder.
  • Select triHelper (Module) and triNotificationHelper (BO).
  • Revise the workflow “triNotificationHelper – Synchronous – Resolve Notification Content and Send Notification”.
  • Add a “Retrieve Records” task similar to the following…
  • Add a “Modify Records” task similar to the following…
  • Click the “Edit Map” action on the “Modify Records” task and map the fields similar to the following…
  • Publish the workflow.

[Admin: This post is related to the 06.16.16 post about setting up a notification workflow with external mail.]

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