Which HTML tags and attributes can be used for outgoing mail?


What HTML tags and attributes that can be used for outgoing mail messages and notifications from IBM TRIRIGA Application Platform?

The following lists cite the HTML tags and attributes that can be used for outgoing mail messages and notifications.

  • HTML tags that can be used for outgoing email: html, head, title, body, h1, h2, h3, h4, h5, h6, p, br, hr, pre, em, strong, code, b, i, a, ul, li, ol, dl, dd, dt, table, tr, td, thead, tbody, th, input, form, select, option, textarea, blockquote, div, span, label, style, img
  • Within the HTML tags, the following attributes are allowed: id, class, src, value, href, alt, width, colspan, rowspan, readonly, style, type, align, nowrap, height, valign, cellspacing, cellpadding, checked, selected

[Admin: To see other related posts, use the HTML tag or Email tag.]

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How do you send emails that show local time not server time?


I have a requirement. Whenever a user receives an email from the TRIRIGA application, the date-time should be displayed in local time, not the current server time. This should be based on different multiple time zones and not any particular one. Can anyone help me to achieve this through workflow activities in TRIRIGA?

[Admin: To see other related posts, use the Time Zone tag or Email tag.]

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How do you pass a SAML link in a work task notification email?


We are using IdP-initiated SAML, and we access TRIRIGA via a link that looks something like this: http://idpprovider/applications/Tririga. Can we pass this link in FRONT_END_SERVER in TRIRIGAWEB.properties so that users can click on the link that they get in a work task email, and they can be redirected to TRIRIGA?

SAML does not support basic authentication for non-browser clients. This is a SAML limitation. See the following APAR IV88274 link.

[Admin: For convenience, here are the meanings of the acronyms: Identity Provider (IdP), Security Assertion Markup Language (SAML).] 

[Admin: This post is related to the 08.18.16 post about lack of support for non-browser clients. To see other related posts, use the SAML tag.]

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Which email is used when sending a notification in a workflow?


I’ve found that there’s an email address in both triPeople and My Profile. Sometimes these two email address can be different. Which one will be used when I create a triNotificationHelper in a workflow to send a notification out?

Emails will be sent to the email ID present in the My Profile of the person that you intend. Both triPeople and its My Profile will always have the same address unless you explicitly change it in the My Profile record, because whenever you make any changes to triPeople by revising, it will be carried forward to My Profile when saved or activated.

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How do you get notifications of events in your external email?


“Whenever a user submits a request for resource reservation, he gets a notification in his portal. However, I am not able to get that notification in a personal email like abc@gmail.com. I have added this email in the user profile. Also, in the notification window, it shows that the external mail is abc@gmail.com. But I am still not able to get any emails if I login in that email account.”

I have a similar question as well. I would like the service technician to get an email notification if the work task has been assigned to him. Is that possible in TRIRIGA?

[Admin: To see other related posts, use the Email tag or Notifications tag.]

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IV95312: Incoming Mail Agent does not properly process Apple emails


When emails are sent to TRIRIGA using Apple’s Mail client, they are not always being interpreted properly on the TRIRIGA end. Some problems include:

  • When a rich-text email is sent using Apple’s Mail client and has an attachment, the attachment isn’t seen if the email history is present as part of the email. If the email history is removed, the attachment is seen.
  • When a plain text email is sent using Apple’s Mail client and a PNG or JPG attachment is present, the attachment isn’t seen, but the email body has a marker that makes it look like an embedded image should be present (but isn’t).
  • When a plain text email is sent using Apple’s Mail client and text exists in the email before the attachment, the text that exists in the email before the attachment isn’t seen. Any text that exists after the attachment is seen.

Apple mail formats the attachments and forwards differently than other mail clients. Moving forward, an issue that cause attachments to be missing and email bodies to lose content when the mail client puts attachments inline, has been resolved.

[Admin: To see other related posts, use the Attachment tag.]

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What are the differences between TRIRIGA on SaaS and on premise?


I have a TRIRIGA SaaS client, and administrators of my client have several questions about TRIRIGA SaaS services:

  • 1. What are the differences of the functions between TRIRIGA on SaaS and TRIRIGA on premise? Please provide a list of the differences.
  • 2. Can we use mail notifications to other users from TRIRIGA on SaaS?
  • 3. Can we make and incorporate BIRT reports into TRIRIGA on SaaS?

I wanted to respond to this, in case these questions still needed answers.

  • (1) The functionality in TRIRIGA SaaS versus TRIRIGA on-premise should be the same. If there is something that is not working that the client feels should be working, I would encourage your client to raise a ticket with the TRIRIGA SaaS team.
  • (2) Yes, email notifications should work provided that the SaaS server has a way of reaching the client’s mail server.
  • (3) Yes, the client should be able to make BIRT reports and incorporate them into TRIRIGA SaaS.

[Admin: This post is related to the 05.24.16 post by ValuD about SaaS with TRIRIGA, and the 11.13.15 post about TRIRIGA SaaS in the Cloud Shop.]

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