Is AutoCAD LT compatible with CAD Integrator functionality?


Is AutoCAD LT compatible with CAD Integrator functionality?

No, it’s not compatible. See the compatibility matrix for IBM TRIRIGA CAD Integrator/Publisher. At the bottom, the comments provide more details.

For example: “My understanding is that the CAD Integrator does not work with the LT versions of AutoCAD because LT versions do not support database connectivity and cannot use programming tools such as VBS, LISP and ObjectARX.”

[Admin: To see other related posts, use the Integrator tag or AutoCAD tag.]

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Is CAD Integrator 12.1.6 compatible with Windows 10 OS?


Is anyone having issues publishing CAD drawings via IBM TRIRIGA Platform 3.5.2, CAD Integrator 12.1.6, and Windows 10 OS? The support compatibility matrix mentions support for IBM TRIRIGA 3.5.2 with Windows 10 OS, but it doesn’t specifically mention that CAD Integrator 12.1.6 is supported by Windows 10 OS.

IBM TRIRIGA CI 12.1.6 with Windows 10 OS is supported and should publish without issue.

[Admin: To see other related posts, use the Integrator tag.]

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Can anyone help with TRIRIGA FileNet integration issues?


We have an IBM-hosted environment that will be connected to an IBM-hosted FileNet instance as the CMIS. After configuring everything, the connection is established and the containers are created in FileNet, but the actual file is not uploaded. Has anyone been able to have this integration work in their environment? Here is a snippet of the error log when CMIS integration is active…

This was most likely due to a misconfiguration on the TRIRIGAWEB.properties or CMIS side. TRIRIGA supports the CMIS 1.1 standard. IBM TRIRIGA can be configured to store documents in Enterprise Content Management (ECM) systems that support the Content Management Interoperability Services (CMIS) ECM gateway Version 1.1 of the CMIS standard, as established by OASIS.

These gateways are specific to the vendor of your particular ECM and should be installed accordingly, if one does not already exist in your organization. See the Support Matrix. IBM FileNet adheres to the CMIS 1.1 standard. So, as long as the FileNet version has support for 1.1, it is supported by TRIRIGA.

[Admin: A similar question is also posted in the triDeveloper Google group. To see other related posts, use the CMIS tag or ECM tag.]

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How do you upgrade TRIRIGA with Crystal Server dependencies?


We understand that sometimes with new TRIRIGA platform and application version releases, a new version of Crystal Server will be required (tested by IBM and supported) in order for our existing Crystal Reports to function. Deviation from the tested and supported version of Crystal Server identified in the compatibility matrix is considered to be a significant risk.

From what we have been told, the version of TRIRIGA is tightly coupled with the supported version of Crystal Server.We are looking for a better understanding of how clients who may be using a shared Crystal Server across their enterprise handles upgrades to the TRIRIGA platform. Because our business recommended the use of their enterprise Crystal Server with our existing TRIRIGA application, we would like to understand the issues and risks of going with using a shared server where the upgrade schedule (annually) differs from our TRIRIGA upgrade schedules (2 years for platform, 5 years for combined application/platform).

Are there other clients of IBM who use a shared enterprise Crystal Server? When they want to upgrade TRIRIGA, do they always have the appropriate supported Crystal Server version paired with TRIRIGA? If not, what are other accepted (if risky) solutions? Potentially, if we went with the enterprise Crystal Server, it would likely often be further ahead than the version recommended by our platform.

[Admin: To see other related posts, use the Crystal tag.]

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IV97201: Durations for room setup and breakdown aren’t correct


Regarding the setup and breakdown tasks for rooms, the Start and End times of these tasks are only influenced by relevant service assignment matrix (SAM) service level agreements (SLAs), and not by the Room Setup and Breakdown times of the space. If there are no SAM records, the duration of the task is taken as 0 (i.e. the Start and End times are the same).

The Start and End date-times on the reserve work task records that were created for the Setup and Breakdown times on the space were populating the values from SAM (not the reservation). The issue has been resolved to populate the date values from the space by adding a new list value “Use Reservation” to the “Task Assignment Dates Rule” list field on the service plan record, which is used for service plan records that are created for reserve functionality. This will allow the dates to be used from the reservation and not SAM.

Also, the list values “Available Mid-Reservation” and “Available for Entire Reservation” in the “Reserve Service Type” list field on the reserve work task template have been removed, since our current structure does not support these two values for the reservation use case.

Note for upgrade customers: These list values have been removed from the as-shipped application. These values will not be removed through an object migration (OM) package. So, you have to manually remove these values from your environment if they are not being used anywhere.

[Admin: This post is related to the 11.16.16 post about searching for rooms with setup and breakdown times. To see other related posts, use the Reservation tag.]

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How do you have a generic service plan for three organizations?


So I’m trying to figure out the best way to set this up. I have a service plan that has a facilities project template. In the facilities project template, I have three project tasks. In each of those project tasks, I have assigned a specific responsible organization by work group.

So my questions are: If I have three organizations that want to use this same service plan, but they want each of the project tasks to be specific to their responsible organization by work group, how can I just have one generic service plan to satisfy all three organizations? Is there any method to accomplish this requirement in TRIRIGA?

[Updated 06.23.17]

Alright, after some research, I found out the best way to have a generic request class, service plan, facilities project template, and project tasks is by setting up a service agreement for each service provider. And within each service agreement, by creating a service assignment matrix (SAM) for all the possible combinations of request class, customer organization, and location or geography.

Secondly, in the service plan, set the project and task assignment rule to “Auto-Assign to Service Provider”. This will ensure that the workflow fires to check for associated SAM matching records to set the responsible organization for the facilities project record, and the project tasks.

If possible, I would request for a service assignment matrix (SAM) order of precedence and process flow, because it is really confusing functionality. I had to basically deconstruct the workflow to understand which values were being retrieved by the request class, service plan, service agreement, and SAM. Does anyone else have thoughts on the SAM? And tips on how best to maintain it?

[Admin: This post is related to the 11.10.16 post about updating your existing service matrix records, the 09.02.16 post about clarifying how service matrix records are generated, and the 12.11.15 post about finding the process flow diagrams.]

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IV96774: “Due Within” from SLA on SAM record ignores minutes value


When the “Due Within” from the service level agreement (SLA) on the service assignment matrix (SAM) record contains minutes as well as hours (for example, 4 hours 30 minutes), the minutes component (30 minutes) is getting truncated when this value is being applied to the related work task. In other words, only 4 hours is considered for the total working period, instead of 4 hours 30 minutes.

The platform was only considering whole number hours, not the decimal (0.5) portion. Moving forward, we resolved an issue where the calculation for working hours from the duration ignores the minutes and seconds parts.

[Admin: To see other related posts, use the SLA tag or Agreement tag.]

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