Is there a way to log outbound messages in integration object?

We are looking for the feature of logging outbound messages in the TRIRIGA integration object. It’s possible to log data and send messages, but the message itself is not saved anywhere. Is it possible to configure the logging of outbound integration messages by default?

[Admin: To see other related posts, use the Integration Object tag.]

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IV97411: Adjusting task status on Gantt not working uniformly

Adjusting the task status on a Gantt chart with Ctrl/Cmd+click is not working uniformly across client operating systems.

We needed to disable the Ctrl+left/right-click and Shift+left/right-click, which are not working consistently across browsers and Mac, and reintroduce the right-click > “Set Percentage Complete” to the right-click menu. We also needed to update the “Percent Complete” message to be shorter, and update the message minimum width to be wider.

Moving forward, we removed the ability to set the percentage complete by using Ctrl+click, which does not work correctly on all browsers on all operating systems, replacing it with the ability to “Set Percentage Complete” by using the right-click context menu when right-clicking a Gantt task.

[Admin: To see other related posts, use the Gantt tag.]

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IV96787: Retiring contract does not retire change orders or invoices

If you try to retire a contract that has a change order or invoice, the system should consider it, provide some logic to it, and/or provide a notification that you can’t retire it. The same should apply when you try to retire a change order that has other change orders or invoices associated to it.

The standard contract record that is in a Completed state cannot be retired if it has pending standard contract change orders or contract invoices associated to it. (The expectation was that the associated records would also be retired, or if not, a notification stating that they would not be retired.) Moving forward, the issue has been resolved by displaying an Attention message to the user that the standard contract cannot be retired because of the pending change orders or contract invoices. Also, the Retire and Delete actions on the change order form have been removed, so the user will not be able to retire the change order.

[Admin: This post is related to the 10.24.15 post about the behavior of contracts and change orders. To see other related posts, use the Change Orders tag.]

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How do you integrate Exchange with TRIRIGA using IBM Domino?

I’m trying to do a reservation integration between Exchange (Outlook 365) and TRIRIGA. But since TRIRIGA is on-premise, it has several firewall restrictions in order to reach Exchange. As a solution, we are using IBM Domino to relay the SMTP messages from Exchange to TRIRIGA. The flow would be:

  • User books a room on Exchange using the web client.
    • The Send connector sends the email to Domino by using the forwarding contact for the room.
  • Domino receives the email and forwards it to the TRIRIGA server.
    • It should relay the message without modifying it in any way.
  • TRIRIGA receives and processes the SMTP message.
    • What we expected: The reservation should’ve been created.
    • What we see: TRIRIGA can’t find the room. It seems that the SMTP message is missing the “spec_id” of the room.

Has anyone implemented a similar solution? From Exchange to Domino to TRIRIGA? If yes, how did you configure the environments? Where should the “spec_id” be in the SMTP message that is sent to TRIRIGA?

[Admin: To see other related posts, use the SMTP tag or Outlook tag.]

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IV96454: Notification images do not show due to removed HTML tags

When a notification sends HTML code in an email, the images are not displayed because the platform is stripping away the HTML tags for images.

We needed to add the tag to the list of HTML tags allowed in outgoing emails. When the platform sent outgoing mail, some HTML tags were stripped from the message. Moving forward, the tag is no longer one that is removed, so that you can send messages with images.

[Admin: This post is related to the 11.03.15 post about showing an HTML image in the notification content.  To see other related posts, use the HTML tag.]

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Are file attachments in Outlook also attached in SMTP messages?

In the context of TRIRIGA Reservation Management (Reserve), if a user attaches a file in a meeting invitation (in Outlook) while booking a room, is that file going to be attached in the SMTP message that is sent to TRIRIGA? Has anyone tested this or have the ability to test this?

The concern is around confidentiality. If someone attaches a company confidential document and the message is sent over SMTP (non-secure) to IBM Cloud (TRIRIGA SaaS) with the attachment, the document was now exposed to the public internet.

In your scenario, the Send connector configured in Exchange is responsible for sending the message to TRIRIGA. I believe that, by default, the Send connector will also send attachments. There may be some configuration on the Exchange side that prevents or limits a particular Send connector from forwarding attachments.

[Admin: This post is related to the 05.23.17 post about setting up the Reserve SMTP Agent for Secure SMTP (SMTPS). To see other related posts, use the SMTP tag or Attachment tag.]

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Is there a way to set up the Reserve SMTP Agent for Secure SMTP?

For inbound SMTP messages to the TRIRIGA “ReserveSMTPAgent”, is there any way to configure it for Secure SMTP (SMTPS)? I know the port can change, but can the agent use the SMTPS protocol instead of SMTP, just by changing the port? You have clients using IBM TRIRIGA in the IBM Cloud and they cannot implement your Reservation Management product because of this major gap in the product.

The Reserve SMTP agent does not currently support encrypted TLS communication. Please create a request for enhancement (RFE) to request that capability be added to the Reserve SMTP Agent.

[Admin: To see other related posts, use the SMTP tag or TLS tag.]

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