Are file attachments in Outlook also attached in SMTP messages?


In the context of TRIRIGA Reservation Management (Reserve), if a user attaches a file in a meeting invitation (in Outlook) while booking a room, is that file going to be attached in the SMTP message that is sent to TRIRIGA? Has anyone tested this or have the ability to test this?

The concern is around confidentiality. If someone attaches a company confidential document and the message is sent over SMTP (non-secure) to IBM Cloud (TRIRIGA SaaS) with the attachment, the document was now exposed to the public internet.

In your scenario, the Send connector configured in Exchange is responsible for sending the message to TRIRIGA. I believe that, by default, the Send connector will also send attachments. There may be some configuration on the Exchange side that prevents or limits a particular Send connector from forwarding attachments.

[Admin: This post is related to the 05.23.17 post about setting up the Reserve SMTP Agent for Secure SMTP (SMTPS). To see other related posts, use the SMTP tag or Attachment tag.]

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Is there a way to set up the Reserve SMTP Agent for Secure SMTP?


For inbound SMTP messages to the TRIRIGA “ReserveSMTPAgent”, is there any way to configure it for Secure SMTP (SMTPS)? I know the port can change, but can the agent use the SMTPS protocol instead of SMTP, just by changing the port? You have clients using IBM TRIRIGA in the IBM Cloud and they cannot implement your Reservation Management product because of this major gap in the product.

The Reserve SMTP agent does not currently support encrypted TLS communication. Please create a request for enhancement (RFE) to request that capability be added to the Reserve SMTP Agent.

[Admin: To see other related posts, use the SMTP tag or TLS tag.]

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Serraview: Making the case for workplace management software


The following is a guest blog written by Alison Dahlman of Condeco Software, leading providers of occupancy sensing and digital signage technology, as well as room and desk booking tools. Condeco works with the world’s most progressive brands to reconfigure and maximize their dynamic workplaces…

Most businesses assume they have 60-70% workspace utilization, when it is significantly lower. If you take into account that real estate is among the highest expenses for a business, the financial implications for more efficient workspace usage are huge. Here’s the case for workplace management software…

  • 1. The Rising Cost of Corporate Real Estate. Globally, real estate costs are at an all-time high. As costs rise, it is imperative your company maximizes real estate and monitors usage to avoid wasted space…
  • 2. An Increase in Flexible & Remote Job Opportunities. As companies offer greater work flexibility, the number of flexible or remote employees has increased. By 2020, researchers predict that flexible working will be the main mode of working for 70% of organizations…
  • 3. Productivity is Key. Rather than measure how long someone spends at a desk, productivity needs to be monitored in terms of goals and deliverables. If you adapt to the physical and virtual world of work, you can foster greater productivity…
  • 4. Attract & Retain the Best Talent. The average cost to replace a team member is $40,000, so keeping your top talent is a worthwhile investment. Additionally, when seeking prospective employees from younger generations, think about building a corporate culture that’s more in-tune with today’s work and lifestyles…

Modern workplace technology, including room booking software, desk booking software, digital signage, and workspace occupancy sensors, help businesses address these four workplace challenges. Innovative workplace management software enables companies to simplify their space management, maximize workspace usage and minimize overall space needs, ultimately cutting costs…

[Admin: To see other related posts, use the Serraview tag.]

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Why does CI Smart Attach contain extra required fields for Reserve?


We recently upgraded our customer to TRIRIGA 3.5.2. Thus, we had to upgrade the CAD Integrator to 12.1.5.0. Previously, when we used the Smart Attach, only 2 required fields were present: Current Use Space Class and Default Layout. But now, we have these additional required fields: Room Type, Reserve Calendar, Reserve Display Room Name, and Usage Unit. How can we turn off or disable these extra fields? The customer is not using Reserve yet.

In TRIRIGA, by default, the Reserve tab is not visible. But if the user clicks the Reservable check box in the General tab, then the Reserve tab is visible. So, the key is that the Reservable tab is not visible in the form metadata by default. Hence, CI would not consider those fields as required.

However, I assume that in your configuration, these Reserve fields are required? So, if a user creates a new space, they have to fill out the required Reserve fields before they can create it, right? CI is just attempting to emulate this situation.

[Admin: To see other related posts, use the Integrator tag.]

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IV95388: TRIRIGA Reserve Outlook add-in fails when using only TLS 1.2


Due to security regulations, certain customers must disable TLS protocols 1.0 and 1.1. However, when they do this and use only TLS 1.2, they lose connectivity from the TRIRIGA Reserve Outlook add-in.

The problem was that the add-in was compiled with .NET 4.0 which doesn’t support TLS 1.2. The fix is to explicitly force support for the TLS 1.2 protocol. Moving forward, the IBM TRIRIGA Workplace Reservation Manager add-in is now able to communicate with the TRIRIGA server over the TLS 1.2 protocol.

[Admin: To see other related posts, use the Add-in tag or TLS tag.]

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IV95185: Reservation food order cancellation charges not applied


If a food order is created within the cancellation time window, cancellation charges are applied while cancelling the reservation. If the reservation is done in advance (i.e. before the cancellation time window starts) and the cancellation is within the cancellation time window, the cancellation charges are not applied.

We needed to correct the action in triCancellationWakeUp. In the workflow “triPurchaseOrder – Synchronous – Food Order – Create Purchase Line Items”, the “triCancellationWakeUp” trigger action task was referencing the wrong action to trigger (triCreateDraft) instead of the correct action (triCancellationWakeUp).

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IV94702: “All Day” reservations distort “End Date” to year 5168


Using any reservation form, and the “All Day” flag, reservations are generated. Then reopen the reservation which displays an “End Date” of year 5168… We’ve repeated this on a base product configuration and multiple browsers.

The following application fix was applied to resolve the issue. In Workflow Builder, open the workflow “triReservationManager – Synchronous – OnChange – All Day”. This workflow is located in the triReservation module and triReservationManager BO. Open the “Round” Modify task. Select the “Edit Map” link and scroll down to the triDurationDU field. Select the formula picker. The formula “86400000 * div(END-START, 86400000)” needs to change to “END-START”. Click OK in the formula picker, and on the map to save changes. Publish the workflow.

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