Introducing the TRIRIGA Assistant: Enhancing TRIRIGA Workplace Services Apps with Artificial Intelligence
By Alex Melamed
Wouldn’t it be nice if your office started to act more like a team player? For employees, that would mean effortless engagement with workplace services. For facility managers, that would mean more engaged and delighted occupants who provide feedback to keep the workplace not just humming but evolving.
IBM TRIRIGA just announced numerous enhancements to the workplace experience in the latest release (10.6.1). Among these enhancements, the all new TRIRIGA Assistant. The TRIRIGA Assistant is a smart, conversational A.I. assistant, which is the same frictionless technology that we all have in our homes, and which is another way to meet the ever-growing expectations of the workforce. This A.I. assistant can help users find and reserve meeting rooms, report maintenance issues correctly, and even locate where a colleague sits. And that is just the beginning.
With the introduction of the TRIRIGA Assistant into the facility management portfolio, IBM has invited Watson to the office. The TRIRIGA Assistant is powered by IBM’s Watson Assistant platform. It’s robust and able to be extended to support custom A.I. skills and capabilities within an enterprise-grade secure cloud…
[Admin: Although it’s not an official IBM offering, here’s an intriguing avatar POC demo from the same Assistant team.]
How can I make my facilities even smarter?
By Kendra DeKeyrel
A.I. also helps deliver a more engaging workplace experience. That’s why we included TRIRIGA Assistant in this new release. It’s a smart, conversational A.I. assistant that allows users to engage with the spaces around them. Imagine how much time employees can save by simply asking an app to reserve a conference room, order catering, submit a service request or locate an office. It’s the same frictionless technology that we all have in our homes, and another way to meet the ever-growing expectations of your workforce…
IWMS (Integrated Workplace Management System) vendors continue to launch a flurry of new products aimed at helping employees better navigate workplaces and book space. Some of the latest product releases make interactive kiosks and touch screens central to the proposition – providing employees tools that can be easily accessed while moving through buildings.
Witness FM:Systems launching bookMe in October 2017 which enables employees to use digital signage and mobile apps to find and reserve space, and Trimble launching LiveSign Pro Touch Panels in November 2017 powered by Manhattan software, enabling the convenient booking of space. Other IWMS vendors such as ARCHIBUS and Planon also make their reservation solutions on touchscreens.
What is interesting about these emerging digital signage solutions is the focus on engaging employees beyond the desktop. This is a different mindset to what’s occurred historically, when many IWMS applications were designed for desktops with mobile apps added later. Why is that important? It allows for solutions that are designed to be used by employees on-the-go, with a very specific specification around engaging building users with simple and intuitive user interfaces…
[Admin: This post is related to the 10.31.17 post about FM:Interact bookME. To see other related posts, use the Verdantix tag, FM:Systems tag or Mobile tag.]
How do I get access to the new UX apps listed on this page? We are on TRIRIGA 3.5.3 and 10.5.0. But we only see the Space Assessment and Space Management Perceptive apps in our environment.
The Move Me and Group Move applications were added in the Application 10.5.2. The Workplace Services portal, Service Request, and Room Reservation were added in the Application 10.5.3. The apps are delivered in the Application Upgrade. When you upgrade from Application 10.5.0 to 10.5.3, you will see the new apps.
[Admin: To see other related posts, use the UX Framework tag or Perceptive tag.]
Announcing the launch of FM:Interact bookME
We recently launched bookME, interactive digital signage that is placed outside of meeting rooms that gives employees the ability to reserve conference room space on the fly. bookME extends the functionality of FM:Interact’s industry leading Space Management solution to the entire organization by enabling employees to view room availability and reserve spaces with a user-friendly mobile interface. It was great to see the interest around bookME throughout the show firsthand.
Flexible Workspace for the Mobile Employee
Almost every conversation I had tied back into how mobile today’s employees are and how organizations are in need of a solution that will support today’s new approaches to working, including the requirements for flexible workspace, the ability to quickly support cross-functional teams and collaborative areas that break away from the traditional practice of one employee assigned to one workstation.
FM:Systems Space Reservation module supports these new ways of working and allows organizations to provide their employees with the flexibility of reserving as-needed space when they need it — whether it be reserving a workstation for the day, a meeting space with specific amenities, or walking up to and reserving a conference room on-the-fly for an ad-hoc meeting. The configurability of our product allows organizations to meet these rapidly changing demands and help them realize new business value — all while providing their employees with a flexible workplace…
[Admin: To see other related posts, use the FM:Systems tag or Mobile tag.]
We have some reservable spaces with system geography and system organization settings. A non-Admin user also has the same geography settings. There are security groups for reservations, and organizations and geography security groups are assigned to him. The geo and org security groups have the same geo and org as the space and profile. But the non-Admin user still isn’t able to see spaces.
He is only able to see them when the first level of the org hierarchy is provided in the group (i.e. \Organization). But as soon as the second level is given in the group, he isn’t able to see them. Can anyone help me on this? I think there is some issue in the org, but I don’t know exactly where it is.
[Admin: To see other related posts, use the Geography tag or Organizations tag.]
I am just inquiring if anyone knows of any interesting operational ideas that have been placed in TRIRIGA? I am more so thinking outside the box, like thinking of creating a parking spot reservation system? Can anyone point me in the direction of test cases or user cases with ideas like this?
[Admin: To see other related posts, use the Reservation tag.]
“Whenever a user submits a request for resource reservation, he gets a notification in his portal. However, I am not able to get that notification in a personal email like firstname.lastname@example.org. I have added this email in the user profile. Also, in the notification window, it shows that the external mail is email@example.com. But I am still not able to get any emails if I login in that email account.”
I have a similar question as well. I would like the service technician to get an email notification if the work task has been assigned to him. Is that possible in TRIRIGA?
[Admin: To see other related posts, use the Email tag or Notifications tag.]