Why can’t a non-Admin user see reservable spaces in organization?


We have some reservable spaces with system geography and system organization settings. A non-Admin user also has the same geography settings. There are security groups for reservations, and organizations and geography security groups are assigned to him. The geo and org security groups have the same geo and org as the space and profile. But the non-Admin user still isn’t able to see spaces.

He is only able to see them when the first level of the org hierarchy is provided in the group (i.e. \Organization). But as soon as the second level is given in the group, he isn’t able to see them. Can anyone help me on this? I think there is some issue in the org, but I don’t know exactly where it is.

[Admin: To see other related posts, use the Geography tag or Organizations tag.]

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Does anyone know about parking spot reservations using TRIRIGA?


I am just inquiring if anyone knows of any interesting operational ideas that have been placed in TRIRIGA? I am more so thinking outside the box, like thinking of creating a parking spot reservation system? Can anyone point me in the direction of test cases or user cases with ideas like this?

[Admin: To see other related posts, use the Reservation tag.]

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How do you get notifications of events in your external email?


“Whenever a user submits a request for resource reservation, he gets a notification in his portal. However, I am not able to get that notification in a personal email like abc@gmail.com. I have added this email in the user profile. Also, in the notification window, it shows that the external mail is abc@gmail.com. But I am still not able to get any emails if I login in that email account.”

I have a similar question as well. I would like the service technician to get an email notification if the work task has been assigned to him. Is that possible in TRIRIGA?

[Admin: To see other related posts, use the Email tag or Notifications tag.]

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IV97700: Security group blocks calendar reservation information


We have a problem when we open a reservation from the calendar. It seems that when the user has a primary organization and he opens a reservation from My Calendar, the reservation window is opened, but it doesn’t show any information. However, if the user doesn’t have a primary organization, the reservation window is opened and it shows the information correctly.

When dealing with an organization, geography, and project security, you should use the user’s groups, not override groups. In Reserve, My Calendar, a user with an organization or geography is unable to open a reservation that was created. The security was not using the organizations or geographies from the user’s profile (groups) when determining the user’s access. Instead, it was using the overridden Reserve security group.

[Admin: To see other related posts, use the Reservation tag.]

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IV97201: Durations for room setup and breakdown aren’t correct


Regarding the setup and breakdown tasks for rooms, the Start and End times of these tasks are only influenced by relevant service assignment matrix (SAM) service level agreements (SLAs), and not by the Room Setup and Breakdown times of the space. If there are no SAM records, the duration of the task is taken as 0 (i.e. the Start and End times are the same).

The Start and End date-times on the reserve work task records that were created for the Setup and Breakdown times on the space were populating the values from SAM (not the reservation). The issue has been resolved to populate the date values from the space by adding a new list value “Use Reservation” to the “Task Assignment Dates Rule” list field on the service plan record, which is used for service plan records that are created for reserve functionality. This will allow the dates to be used from the reservation and not SAM.

Also, the list values “Available Mid-Reservation” and “Available for Entire Reservation” in the “Reserve Service Type” list field on the reserve work task template have been removed, since our current structure does not support these two values for the reservation use case.

Note for upgrade customers: These list values have been removed from the as-shipped application. These values will not be removed through an object migration (OM) package. So, you have to manually remove these values from your environment if they are not being used anywhere.

[Admin: This post is related to the 11.16.16 post about searching for rooms with setup and breakdown times. To see other related posts, use the Reservation tag.]

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How do you integrate Exchange with TRIRIGA using IBM Domino?


I’m trying to do a reservation integration between Exchange (Outlook 365) and TRIRIGA. But since TRIRIGA is on-premise, it has several firewall restrictions in order to reach Exchange. As a solution, we are using IBM Domino to relay the SMTP messages from Exchange to TRIRIGA. The flow would be:

  • User books a room on Exchange using the web client.
    • The Send connector sends the email to Domino by using the forwarding contact for the room.
  • Domino receives the email and forwards it to the TRIRIGA server.
    • It should relay the message without modifying it in any way.
  • TRIRIGA receives and processes the SMTP message.
    • What we expected: The reservation should’ve been created.
    • What we see: TRIRIGA can’t find the room. It seems that the SMTP message is missing the “spec_id” of the room.

Has anyone implemented a similar solution? From Exchange to Domino to TRIRIGA? If yes, how did you configure the environments? Where should the “spec_id” be in the SMTP message that is sent to TRIRIGA?

[Admin: To see other related posts, use the SMTP tag or Outlook tag.]

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Are file attachments in Outlook also attached in SMTP messages?


In the context of TRIRIGA Reservation Management (Reserve), if a user attaches a file in a meeting invitation (in Outlook) while booking a room, is that file going to be attached in the SMTP message that is sent to TRIRIGA? Has anyone tested this or have the ability to test this?

The concern is around confidentiality. If someone attaches a company confidential document and the message is sent over SMTP (non-secure) to IBM Cloud (TRIRIGA SaaS) with the attachment, the document was now exposed to the public internet.

In your scenario, the Send connector configured in Exchange is responsible for sending the message to TRIRIGA. I believe that, by default, the Send connector will also send attachments. There may be some configuration on the Exchange side that prevents or limits a particular Send connector from forwarding attachments.

[Admin: This post is related to the 05.23.17 post about setting up the Reserve SMTP Agent for Secure SMTP (SMTPS). To see other related posts, use the SMTP tag or Attachment tag.]

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