Can you retire a job plan to get rid of unneeded draft work tasks?


When the Operations team was changing a job plan, the wrong date was entered, and it created over 1,800 work tasks. They have since tried to retire them and they changed to Draft status. To get rid of these, can the job plan itself be retired?

[Admin: To see other related posts, use the Job Plan tag.]

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IV96787: Retiring contract does not retire change orders or invoices


If you try to retire a contract that has a change order or invoice, the system should consider it, provide some logic to it, and/or provide a notification that you can’t retire it. The same should apply when you try to retire a change order that has other change orders or invoices associated to it.

The standard contract record that is in a Completed state cannot be retired if it has pending standard contract change orders or contract invoices associated to it. (The expectation was that the associated records would also be retired, or if not, a notification stating that they would not be retired.) Moving forward, the issue has been resolved by displaying an Attention message to the user that the standard contract cannot be retired because of the pending change orders or contract invoices. Also, the Retire and Delete actions on the change order form have been removed, so the user will not be able to retire the change order.

[Admin: This post is related to the 10.24.15 post about the behavior of contracts and change orders. To see other related posts, use the Change Orders tag.]

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How do you avoid the tree error after deleting hierarchy records?


I’m loading data via the Data Integrator into a Classifications business object. In the first load, my data is successfully loaded. However, I notice some data mapping issues. So I delete the records from a query, then I clear cache. In the second load, my data is successfully loaded. I go into the Classifications hierarchy form and get the dreaded message:

“Please contact your system administrator. The tree control reported this error while trying to draw itself: There was an error in the database or the query definition.”

When this happens, I tell myself that I deleted the records too quickly and didn’t allow the system to reset in time. The solution is the dreaded wait time for the Cleanup Agent to process records that takes 12 hours, 1 day, 3 days, or sometimes 1 week, before all records with a TRIRECORDSTATESY is null, are removed from the database. The only workaround seems to be to increase the Cleanup Agent time. However, is there a sequence of steps I need to follow before I delete records from a hierarchy form, so that I don’t get the dreaded message each time?

Regarding your scenario of loading hierarchy records, deleting them, then reloading the same records to cause the tree control to fail, that should be considered a platform defect. I would advise you to enter a PMR, so Support can look into this issue. The tree control should never fail to render as you describe it.

To help with your issue, there is an unsupported platform feature that allows the Cleanup Agent to delete data immediately. If you add the following property to your TRIRIGAWEB.properties file and set CLEANUP_AGENT_RECORD_DATA_AGE=2, the Cleanup Agent when run will delete records that are 2 minutes old. This allows you to immediately delete a bad data load, and allows you to run it cleanly again a second time without conflicts from that data already existing in a null state.

[Admin: This post is related to the 08.11.16 post about the Organization hierarchy tree not being displayed, the 08.04.16 post about unretiring and returning records to null, and the 02.24.16 post about executing the Cleanup Agent (a.k.a. Platform Maintenance Scheduler) after retiring a record.]

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How do you remove Area Overlay mappings in CAD Integrator?


By mistake, in TRIRIGA CAD Integrator, I created some Area Overlay mappings. Now I’m stuck with it. Does anyone know how to remove these areas? I tried to retire them, but it’s not working.

You can delete or remove the associations to these objects in TRIRIGA.

Area Overlays are just another business object in TRIRIGA, and what you’re seeing there are records you created which are instances of that object, that are associated to your floor. If you go to the Floor record in TRIRIGA (whichever floor you’re linked to), you’ll see a tab called Allocation, and then Area Overlays is a section there which allows you to remove them. 

[Admin: The same question is also posted in the main Application Platform forum.]

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IV91760: Retired records are not being hidden in hierarchy


Let’s say that you want to hide records in a hierarchy with a certain state. For example, you want to hide locations that are in a Retired state. Go to the Data Modeler. For triLocation, go to State Transitions. For triRetired, select the “Hide state in hierarchy” option. Then publish the BO.

If you have the following hierarchy: Bldg1, Bldg1>Flr1, Bldg1>Flr1>Space1, and Bldg1>Flr1>Space2, and you retire Space1, it is still visible in the hierarchy and it should not be visible. Basically, when using the “Hide state in hierarchy” check box in the Data Modeler, that option should hide those states from being seen in the hierarchy.

[Admin: This post is related to the 01.04.17 technote about hiding retired records in a hierarchy.]

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How do you clear “Reports To” field when the person is retired?


I have been able to successfully populate this field, but when the manager gets retired, I am having trouble getting the field to be blank…

Because smart sections use references and do not rely on the association alone, you will want to use a Delete Reference workflow task to clear the smart section.  If you only clear the association, then the Cleanup Agent process will detect the reference with the missing association and will restore it.

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