How do you import projects through IBM TRIRIGA integration?


Does anyone have experience in project integration (data transfer) from an external existing project through any IBM TRIRIGA integration module? Our templates and mapping have been identified, but the question is about reproducing the overall standard when a project is created. This seems hard. In order to have this project consistent in TRIRIGA, we think that we need to be consistent with the following:

  • Project and direct associations with business objects in perimeter
  • Associated purchase orders
  • Budget and their associated cost codes
  • Financial data and their associated computation

Any help and experience would be great, even if the answer is it’s too hard.

Without detailed knowledge on the user’s part, such as a fundamental knowledge of all of the application functionality, it would really be best to engage IBM Services to implement this integration. It’s not impossible, but it really would need a lot of care.

[Admin: To see other related posts, use the Integration tag.]

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UX: Can you use Polymer platinum-sw to return a user message?


Is it possible to use Polymer platinum-sw-register (service worker) to return a user message to the client when an attempt to perform a database action (Create, Read, Update, Delete) is not possible due to a lack of network connection? In other words, can I detect when something is cached locally and show a toast message? Has anybody worked with this library for something like this?

I know that platinum elements have been deprecated. Also, it’s worth knowing that IBM is working on offline capabilities for the next platform release.

[Admin: To see other related posts, use the Polymer tag.]

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UX: How do you get access to the new UX apps (Service Request)?


How do I get access to the new UX apps listed on this page? We are on TRIRIGA 3.5.3 and 10.5.0. But we only see the Space Assessment and Space Management Perceptive apps in our environment.

The Move Me and Group Move applications were added in the Application 10.5.2. The Workplace Services portal, Service Request, and Room Reservation were added in the Application 10.5.3. The apps are delivered in the Application Upgrade. When you upgrade from Application 10.5.0 to 10.5.3, you will see the new apps.

[Admin: To see other related posts, use the UX Framework tag or Perceptive tag.]

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IV97201: Durations for room setup and breakdown aren’t correct


Regarding the setup and breakdown tasks for rooms, the Start and End times of these tasks are only influenced by relevant service assignment matrix (SAM) service level agreements (SLAs), and not by the Room Setup and Breakdown times of the space. If there are no SAM records, the duration of the task is taken as 0 (i.e. the Start and End times are the same).

The Start and End date-times on the reserve work task records that were created for the Setup and Breakdown times on the space were populating the values from SAM (not the reservation). The issue has been resolved to populate the date values from the space by adding a new list value “Use Reservation” to the “Task Assignment Dates Rule” list field on the service plan record, which is used for service plan records that are created for reserve functionality. This will allow the dates to be used from the reservation and not SAM.

Also, the list values “Available Mid-Reservation” and “Available for Entire Reservation” in the “Reserve Service Type” list field on the reserve work task template have been removed, since our current structure does not support these two values for the reservation use case.

Note for upgrade customers: These list values have been removed from the as-shipped application. These values will not be removed through an object migration (OM) package. So, you have to manually remove these values from your environment if they are not being used anywhere.

[Admin: This post is related to the 11.16.16 post about searching for rooms with setup and breakdown times. To see other related posts, use the Reservation tag.]

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How do you have a generic service plan for three organizations?


So I’m trying to figure out the best way to set this up. I have a service plan that has a facilities project template. In the facilities project template, I have three project tasks. In each of those project tasks, I have assigned a specific responsible organization by work group.

So my questions are: If I have three organizations that want to use this same service plan, but they want each of the project tasks to be specific to their responsible organization by work group, how can I just have one generic service plan to satisfy all three organizations? Is there any method to accomplish this requirement in TRIRIGA?

[Updated 06.23.17]

Alright, after some research, I found out the best way to have a generic request class, service plan, facilities project template, and project tasks is by setting up a service agreement for each service provider. And within each service agreement, by creating a service assignment matrix (SAM) for all the possible combinations of request class, customer organization, and location or geography.

Secondly, in the service plan, set the project and task assignment rule to “Auto-Assign to Service Provider”. This will ensure that the workflow fires to check for associated SAM matching records to set the responsible organization for the facilities project record, and the project tasks.

If possible, I would request for a service assignment matrix (SAM) order of precedence and process flow, because it is really confusing functionality. I had to basically deconstruct the workflow to understand which values were being retrieved by the request class, service plan, service agreement, and SAM. Does anyone else have thoughts on the SAM? And tips on how best to maintain it?

[Admin: This post is related to the 11.10.16 post about updating your existing service matrix records, the 09.02.16 post about clarifying how service matrix records are generated, and the 12.11.15 post about finding the process flow diagrams.]

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Is there a way to add child service codes in the cost code hierarchy?


Is it possible to add a child service code in the cost code hierarchy? In the location cost code, I can add another location, project or service code. However, in the service cost code, there is no further sub-level hierarchy. I presume one of the workflows needs some altering, but I’m not sure which one?

In the TRIRIGA as-shipped application configuration, service codes aren’t configured to have sub-levels (children). This isn’t configured in workflows, but rather in Form Builder. See the second tab labeled “Includes/Forms”. In the screenshot, you can see what the location cost code allows to be included under it. On the Service Request form, you can see that as-shipped applications do not allow children. You can allow this with a customization, but realize that anything you want to do with the child records will need to be configured in workflows as well.

[Admin: To see other related posts, use the Cost Code tag.]

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IV96774: “Due Within” from SLA on SAM record ignores minutes value


When the “Due Within” from the service level agreement (SLA) on the service assignment matrix (SAM) record contains minutes as well as hours (for example, 4 hours 30 minutes), the minutes component (30 minutes) is getting truncated when this value is being applied to the related work task. In other words, only 4 hours is considered for the total working period, instead of 4 hours 30 minutes.

The platform was only considering whole number hours, not the decimal (0.5) portion. Moving forward, we resolved an issue where the calculation for working hours from the duration ignores the minutes and seconds parts.

[Admin: To see other related posts, use the SLA tag or Agreement tag.]

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