One of the biggest barriers to growth in remotely accessing building management systems (BMS) – one of the key features of a smart building – is IT security.
The IT industry has established a sophisticated process for monitoring and protecting IT networks, but these concepts are not as well developed in building systems and many of the equipment that make up the Internet of Things (IoT). Additionally, there is often lack of communication and collaboration between the IT department and the facilities department. There is also increasing pressure on service providers to provide an out-of-the-box security solution.
Smart buildings are particularly vulnerable as every added connected device is another potential door into the building’s wider network. Even one of the most high-tech companies in the world, Google, was hit by a cyberattack in 2013 through a building management system. Retailer, Target was hacked through the HVAC system in 2014. This year, we have seen severe ransomware cyberattacks, such as the WannaCry ransomware attack that affected computers in over 150 countries.
This type of attack now feels very regular with a similar one occurring as we write. Individual buildings such as hotels have also been targeted and hacked through building automation systems (BAS) – witness the attack on a luxury hotel in the Austrian Alps in February, where the card system got breached, shut down, and a ransom demanded to restore the system to enable guests back into their rooms…
To learn more about the market for remote monitoring solutions see our recent report – Now Is The Time To Implement Remote Monitoring Solutions.