Can you retire a job plan to get rid of unneeded draft work tasks?


When the Operations team was changing a job plan, the wrong date was entered, and it created over 1,800 work tasks. They have since tried to retire them and they changed to Draft status. To get rid of these, can the job plan itself be retired?

[Admin: To see other related posts, use the Job Plan tag.]

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IV97411: Adjusting task status on Gantt not working uniformly


Adjusting the task status on a Gantt chart with Ctrl/Cmd+click is not working uniformly across client operating systems.

We needed to disable the Ctrl+left/right-click and Shift+left/right-click, which are not working consistently across browsers and Mac, and reintroduce the right-click > “Set Percentage Complete” to the right-click menu. We also needed to update the “Percent Complete” message to be shorter, and update the message minimum width to be wider.

Moving forward, we removed the ability to set the percentage complete by using Ctrl+click, which does not work correctly on all browsers on all operating systems, replacing it with the ability to “Set Percentage Complete” by using the right-click context menu when right-clicking a Gantt task.

[Admin: To see other related posts, use the Gantt tag.]

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Is there a way to set editable fields to be read-only conditionally?


I’ve noticed that if the record is read-only in its current state, we can still edit this record via the editable query. Is it possible to set editable fields, or the whole record, to read-only conditionally? For example, according to status?

Unfortunately, the platform does not handle this requirement. I would recommend adding a request for enhancement (RFE) for consideration in a future release.

[Admin: To see other related posts, use the Editable tag.]

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IV95382: Agent performance monitors not working properly


In the Admin Console, Performance Monitor, when monitoring a single value, it returns bad results. Returns wrong agent’s status. Returns “false” for an agent status even if the agent is running. Returns “0” for the number of agents running even if multiple agents are running.

We needed to update the calls to various platform status APIs. Moving forward, we updated the Admin Console, Performance Monitor, Single Value to correctly obtain the status of the active agents. This means the AGENTS_RUNNING_COUNT, OBJECT_PUBLISH_AGENT_RUNNING, SCHEDULER_AGENT_RUNNING, and all other agent-related monitors will now correctly report the agent status and count. We also removed the calls to KEYWORD_PARSER_AGENT_RUNNING and WAREHOUSE_AGENT_RUNNING as these no longer exist.

[Admin: This post is related to the 04.08.15 post about performance monitoring tools, and the 02.10.17 post about performance best practices.]

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Are there any known limitations when creating a pie chart?


Are there any known limitations with pie charts in the TRIRIGA Report Manager?

We created a chart, but the available data meant it should show 100% for a single status value. However, the report just says “No data to display”. Expanding the filter to bring in more records meant that we had multiple status values to display and the chart displayed correctly. Is there a limitation on a pie chart so that if the result set is 100% in one grouping, it doesn’t display anything?

This is a known issue covered in APAR IV95291. You can subscribe to the APAR for updates on the fix.

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Having an issue with activating records and changing status


I’ve recently installed TRIRIGA and I’m having some difficulties with creating and activating records. When I accept any record, it shows a “Review in Progress” status. There’s no notification or action to perform to make it active. Any solution? Is there a way to view a distribution list? Any other way to create a second TRIRIGA user?

First thing, I would check to see if the Workflow Agent is running. If that is not the issue, then you need to examine the workflows for how approvals are set up.

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