Why doesn’t CAD Integrator “Smart Attach” load all the valid spaces?

Sometimes when using TRIRIGA CAD Integrator “Smart Attach”, some of the spaces are not being uploaded. There were 3D shapes around some spaces. There were values greater than 0 on z= dimension.

TRIRIGA does not support 3D polylines. You may have shapes with a value greater than zero on the z= dimension. You can find these using the AutoCAD PLIST command. To resolve this issue, it is necessary to use the AutoCAD “Flatten” command to force all polylines to be 2-dimensional. Other things to check: (1) The polylines are closed, (2) The shape and labels are on the layer you are selecting during the Smart Attach process, (3) The label is within the polyline boundary.

[Admin: To see other related posts, use the Smart Attach tag.]

Why doesn’t dependent task go further than planned end date?

In TRIRIGA, why doesn’t my dependent task go any further than the planned end date, if I move the parent task beyond the planned end date?

The task that is being moved (along with its dependent task) eventually violates the planned end constraint. The task that is in violation of the constraint is in red, and the dependent task will not be moved past the planned end. If there is no planned end, then there is no constraint and you can freely move both tasks.

[Admin: To see other related posts, use the Gantt tag or Scheduling tag.]

Do you need to clear server cache if floor plans aren’t visible?

After performing a TRIRIGA platform upgrade, some of the floor plans are not visible in the forms. Why aren’t they visible?

The TRIRIGA server cache needs to be refreshed. In other words, you need to clear the caches and restart the server. Here are more-detailed steps to clear your TRIRIGA cache and log folder:

1. Login to the Admin Console.
2. Go to the “Cache Manager” managed object.
3. Click on the “All Caches (Global)” link and then “Hierarchy Tree Data – with rebuild” link. The process might take some time.
4. Go to the “Database Manager” managed object, and click on the “Reprocess published drawings” link. Give the process some time to finish. Go to the current server log, and look for a related entry saying that the reprocess published drawing actions are finished. You will find a message similar to the following:
   “INFO [com.tririga.platform.graphics.vector.drawing.DrawingService](http-0.0.0.0-21001-7) Finished re-processing drawings”
5. Logout of the Admin Console.
6. Stop the TRIRIGA JVMs via the WebSphere Admin Console.
7. Delete the logs in the <TRIRIGA install>/log folder that has server.log.
8. Clear the WebSphere temporary cache folder.
9. Restart the TRIRIGA JVMs via the WebSphere Admin Console.

[Admin: This post is related to the 07.15.16 post about floor plan graphics disappearing after an upgrade, and the 09.29.14 post about clearing the TRIRIGA application server cache area. To see other related posts, use the “floor plan” or “clear cache” search phrase.]

Why doesn’t canceling the BIRT request stop the report process?

When a BIRT report is launched in TRIRIGA on the Reports tab or elsewhere, a Progress Bar popup appears with a “Cancel” button.

• 1. If I click “Cancel”, will that kill the Select statement that is running against the database on the database server?
• 2. If I click “Cancel”, will that release the database connection that is used when a BIRT report starts to run?

The answer to both questions is “No”. The thread will be consumed until the Select statement is complete. There is no messaging included in the log that the Select process was orphaned due to user interaction. The process simply continues to run until the results are retrieved and then stops. So, effectively:

• 1. No, canceling a request will not kill the Select statement.
• 2. No, the thread remains unaware that the request was canceled.

When the results are returned, the thread will process them, and then hit the canceled thread. There may be a message in the log warning about an IO socket being disconnected, or some other exception dealing with the dead connection.

[Admin: To see other related posts, use the Thread tag or BIRT tag.]

What types of bookmarks can be used on a TRIRIGA form or record?

What are the types of bookmarks that can be used on a TRIRIGA form? It seems that bookmark functionality within TRIRIGA allows you to store only one of each record type. For example, a bookmark to an Employee 2 record can overwrite the saved bookmark to an Employee 1 record.

There is a difference in bookmarking a form versus a record:

• 1. Bookmark as a form: Allows a user to pin one type of form.
• 2. Bookmark as a record: Allows user to pin multiple records of each type.

However, there are instances where users cannot bookmark as a record. In this case, go to the Form Builder and open the form header properties. The following properties should be selected:

• 1. Allow bookmark to create record.
• 2. Allow bookmark to specific record.

[Admin: This post is related to the 09.21.16 post about assigning bookmarks to users.]

Is there a way to track the report runtime history in TRIRIGA?

Is it possible to determine query and report usage by username, date, and time? Can that history be retained in the application for a user-configurable period of time? If I want to track usage of any or all reports within TRIRIGA, is there a method to do so?

Yes. With the TRIRIGA 3.5.2 release, a “Track History” check box has been added to all reports that allows for a case-by-case tracking model to be used for report usage. Selecting that option will cause tracking in the “History” tab to take place. Clearing the option will cause the tracking to stop, but existing log data will be retained for a configurable period (days). This variable is found in the TRIRIGAWEB.properties file:

REP_HISTORY_AGE_CLEANUP 365

[Admin: This post is related to the 10.31.16 post about using the report run history to track performance.]

Why can’t you see the available licenses under “My Profile” tab?

I have recently upgraded to TRIRIGA 3.5.2/10.5.2. Currently, no user records are created. So I created one user record, but I can’t see the list of licenses under the “My Profile” tab in the user record. All licenses can be seen from the Tools > List Manager, and are also placed on the server under the \config\ folder. Any help would be appreciated.

See if this technote might help: Why aren’t IBM TRIRIGA employee records bringing the list of licenses available on system?

[Admin: This post is related to the 04.22.16 post about employee records not showing the available licenses.]