IV95502: OnChange workflow failure within Contact Center


We have a Training environment, which is a copy of a Production environment. The Training environment is on TRIRIGA 3.5.2.1 and the source came from a TRIRIGA 3.5.1.2 Production platform. We are witnessing unusual behavior across the Training environment, including the following case.

Within the Contact Center, we select the Requested By, which we would expect to auto-populate the Requested For and a number of other fields. The OnChange workflow that takes care of this fires, but the first workflow task (Get People Record) returns 0 results the first time around, causing the Modify Record tasks later in the workflow to fail. When we attempt to clear the Requested By field, the OnChange workflow is called again and this time, fires and then maps the data as it should have done with the first process of selecting the Requested By.

We needed to call an internal platform construct a different way. This is a regression because of the Spring Framework (Spring.io) upgrade from TRIRIGA 4.0.5 to 4.3.0. Moving forward, when an OnChange workflow is triggered by a locator field update, the workflow will now retrieve referenced data used in Modify Metadata tasks.

[Admin: A similar question is also posted in the TRIRIGA Around the World Facebook group. To see other related posts, use the OnChange tag.]

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ValuD: How do you reassign organizations in IBM TRIRIGA?


Organizational changes are quite common… Let’s say the sales department moves from one business unit to another in an organizational shuffle. What happens to those notifications and approvals associated with the sales department? What if there are hundreds of records assigned to a contact role in that department?

It is critical that the organization’s facilities software reflects this new organizational structure. This means that associated sales resources (like people, assets, etc.) will need to reflect the organizational hierarchy of the new business unit. Making these changes can be cumbersome and some of the records might get missed.

IBM TRIRIGA allows you to accomplish these tasks easily and effectively. Expert TRIRIGA knowledge is not needed. A basic understanding of Microsoft Office products is all it takes for your administrator to perform these tasks in the TRIRIGA system. Take a look at our “clip-tip” below to learn how…

To know more on how you can do similar tasks with IBM TRIRIGA, enroll in ValuD’s IBM TRIRIGA Portfolio Administration course. This one-day training course will give you an overview on the application of data templates, TRIRIGA security, TRIRIGA licensing, and an introduction to approvals and document manager.

This course is one of our most-highly sought-after courses and helps serve as a foundation for students to learn the capabilities and limitations of the system. We are offering this class either virtually, on site at your location, or at our training center in Dallas. To learn more, please email training@valudconsulting.com.

[Admin: This post is related to the 09.27.16 post about the ValuD training catalog, and the 07.05.16 post about ValuD training for facilities management.]

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Verdantix: Siemens trains the next generation of facility managers


The real estate industry has the perception of being a slow-moving adopter of emerging technology – across its lifecycle. Once building systems are installed, they are generally not upgraded or replaced until absolutely necessary because of the cost intensive nature the renovation work required.

Recently, however… increased use of technologies such as smart equipment and sensors and cloud-based software for energy, maintenance and space utilization management begs the question – How is the facility management industry to stay up to date and relevant in the era of smart buildings? There are three routes the industry needs to pursue to stay on top of new technologies.

  • The first is to use FM training programs, such as those offered through industry associations like the British Institute of Facilities Management or the International Facility Management Association…
  • Secondly, aspiring facility managers need to be trained on the use of new technologies from the start. Siemens is assisting the Tallahassee Community College (TCC) to design and equip a “Living Lab”…
  • Finally, firms may find it too cost intensive to continuously provide training on new technologies to staff – it may be more beneficial to consider contracting with specialist services providers, such as Siemens…

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IBM InterConnect 2017 Bootcamp labs developers shouldn’t miss


When learning about new technologies and tools, it often helps to get one’s hands just a little bit dirty and see what really makes them work. That’s the idea behind the new Bootcamp labs at IBM InterConnect 2017, March 19-23 in Las Vegas.

These instructor-led labs run 3 to 4 hours, giving enrollees the opportunity to do hands-on work with new products and technologies. Attendees can find a deeper dive in these sessions led by subject matter experts…

IoT Platform to Maximo/TRIRIGA hands-on lab

Thursday, 8:30 AM – 12:15 PM, Mandalay Bay South Seas I1, Session ID: 7436A

This lab offers attendees a basic understanding of how connected operations work. Use a simulated temperature sensor (a gauge meter in Maximo) to send a temperature reading to the Internet of Things (IoT) Quickstart. The message is then sent to NODE-RED, which parses the message. When a reading changes, it goes into a REST-API call that inserts the meter reading into the referenced asset meter readings. The reading updates the measure point and triggers a work order using Maximo functionality, or if one chooses to do so, using a TRIRIGA work task…

[Admin: This post is related to the 02.06.15 post about exploring the TRIRIGA user group community, and the 06.07.16 post about using sensors with Watson IoT to create TRIRIGA work tasks.]

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ValuD: The year 2016 in review


As we close out 2016, it’s exciting to look back and see the tremendous growth we’ve had this past year. From launching MobilD, the latest in IBM TRIRIGA mobility, to expanding our offerings with Maximo and the Internet of Things, we have strengthened our presence across the industry. Each milestone has been a part of ValuD’s long-term vision to expand our offerings beyond IBM TRIRIGA as we continue our journey to become the premier IBM partner offering IWMS, EAM and IoT solutions…

As we enter into 2017, we share our highlights from the past year:

The investment in Motors@Work: We began the year by venturing into the Internet of Things (IoT) – one of the hottest areas in the industry today. ValuD invested in Motors@Work LLC, a pioneer in motor and pump-driven system energy optimization and has provided product development, marketing and sales services.  Motors@Work™ is a multi-tenant, SaaS solution that leverages Department of Energy best practices and patent-pending technology to optimize motors and pumps performance and helps customers save up to 30% in energy costs.  With our December release, we have greatly increased the capabilities of the solution, including pre-built integrations with Maximo and the IBM Bluemix / Watson IoT platform…

We launched MobilD (Mobility Delivered), which was designed exclusively for IBM TRIRIGA. Developed by our in-house engineers at ValuD, MobilD bridges the gap between field work and desktop use with features like Self-Service Requests, Approvals and Work Order Management. We have already successfully deployed our mobility solution and welcome the opportunity to set up demos for you or your clients…

The growth of our educational offerings: ValuD has had an exceptional year with our educational initiatives with clients taking advantage of our training breadth. Some notable training clients include Pfizer, Johns Hopkins University-Applied Physics Lab, Flextronics, and Microsoft. Our new Lease Accounting course is in high demand. The two-day course is geared towards Lease Administrators and Lease Accountants who want to better understand and use the system given the new FASB standards. ValuD is looking forward to continuing its reputation in 2017 as the IBM TRIRIGA Training Academy with exciting new offerings on the horizon…

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UX: Does anyone know if a Space Assessment user guide exists?


I wanted to reach out to the group to see if anyone knows if a user guide exists on how to use this UX Space Assessment module. I am a trainer and wanted to know if something exists before I create a guide myself.

You can find Space Assessment information in UX Article 4: “Navigating UX“.

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ValuD: Providing a full IBM TRIRIGA training catalog


[Updated 02.06.17]

ValuD provides a full IBM TRIRIGA catalog, which covers the individual applications as well as the TRIRIGA platform, administration, and reporting. In addition, courses can be tailored to meet specific training needs, or more-closely align to specific customizations in a client installation.

Course Name ValuD Code IBM Code
TRIRIGA 360 VTA360
IBM TRIRIGA Navigation & User Preferences VTA001
IBM TRIRIGA Portfolio LT (Best Practices) VTA002 TOS26
IBM TRIRIGA Portfolio Administration VTAS26 TOS26
IBM TRIRIGA RE Lease Abstraction VTA531-LA TA531
IBM TRIRIGA RE Contract Management VTA531 TA531
IBM TRIRIGA RE Transaction Management VTA541 TA541
IBM TRIRIGA RE Lease Accounting VTA532
IBM TRIRIGA Space Reservation Requests VTA561-SR TA561
IBM TRIRIGA Space Allocations VTA561-SA TA561
IBM TRIRIGA Space Move Management VTA561-MM TA561
IBM TRIRIGA Strategic Facilities Planning VTA561-SF
IBM TRIRIGA CAD Integrator VTA580
IBM TRIRIGA Capital Projects VTA521 TA521
IBM TRIRIGA Request Management VTA511-HD TA511
IBM TRIRIGA Work Task Management VTA511-WP TA511
IBM TRIRIGA Preventive Maintenance VTA511-PM TA511
IBM TRIRIGA Inventory & Purchasing VTA515
IBM TRIRIGA Environmental Management VTA550 TA550
IBM TRIRIGA Facility Condition Assessment VTA590
IBM TRIRIGA Application Administrator VTA611 TA611
IBM TRIRIGA Application Developer VTA701 TA701
IBM TRIRIGA System Administration VTA710
IBM TRIRIGA Ad-Hoc Reporting VTA620
IBM TRIRIGA BIRT Reporting VTA630
IBM TRIRIGA WPM VTA640

[Admin: This post is related to the 05.12.15 post about the TRIRIGA training paths to certification.]

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