How do you analyze IBM TRIRIGA with the Performance Analyzer?


Starting in version 3.5.3, IBM TRIRIGA Application Platform includes a Performance Analyzer. The Performance Analyzer is a system tool that helps you to diagnose system performance issues.

Performance Analyzer overview

  • The Performance Analyzer provides a more streamlined approach to troubleshooting performance issues than the traditional IBM TRIRIGA performance log analysis.
  • The Performance Analyzer helps you to better isolate and analyze the causes of performance issues by generating a log that is more targeted at the problem area. When you contact IBM to report a TRIRIGA performance issue, you might be asked to run the Performance Analyzer and provide the resulting data.
  • When you select the performance timing categories that you want and start a performance run, the analyzer rolls the performance log and captures data while you do the process or actions that cause the slowness.
  • When you stop the performance run, the analyzer automatically loads the performance data and does a high-level analysis that shows the longest running item in each category in the performance run. A result summary of the performance run shows the top events that took the longest time to run. You can further analyze the data by reviewing the result details where all the selected category data is displayed.
  • You can also upload an existing performance log to the analyzer and the analyzer does the same high-level analysis of the data.

The Performance Analyzer has the same base requirements and restrictions as the traditional TRIRIGA performance logging, which includes nightly rolling, space consumption, and logs for all users. Details include…

[Admin: This post is related to the 02.10.17 post about finding the performance best practices. To see other related posts, use the Performance tag.]

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Why doesn’t the CAD Integrator menu in menu bar stay loaded?


When I run the CAD Integrator (CI) 12.1.1 installer, I get the window: “No supported version of AutoCAD or MicroStation were found on your computer.” On the next screen, I am able to manually select AutoCAD 2013 and 2014, and the install completes normally. The CI menu does not appear in the menu bar, so I have to manually add it by using the menu load process and navigating to the TrgaAcad_en.cuix file. However, it doesn’t stay loaded and I have to reload it every time I open AutoCAD 2014.

Also, once loaded, none of the functions in the IBM TRIRIGA CI work. For example, I keep getting: “Unknown command “TRGA_PREFERENCES”. I tried to use the APPLOAD process to try and load, but I don’t know the name of the CAD Integrator ARX file. Regardless, the install doesn’t appear to work properly. I tried to uninstall and reinstall 4-5 times, rebooted, re-downloaded the install file, etc. The menu won’t stay loaded, and I need the name of the ARX file to try the APPLOAD.

Here are a few notes:

  • Loading the menu does not load the plugin. If the plugin loads properly, then it will automatically load the menu if not loaded already.
  • Since the plugin is not actually loaded, none of the commands will work, hence the unknown command.
  • There is no ARX file. It’s a .NET assembly that requires netloading of the correct DLL.
  • Question: Are you using a 32-bit JVM instead of 64-bit? This is a known issue. We have an installer check for this now, but I am not sure it’s in 12.1.1.0: Troubleshooting CAD Integrator V.12 – Resolving No CAD Types Found on installation
  • Make sure you know that 12.1.1.0 does not support Java 8. That might be an issue.
  • If that’s not the problem, it might be some sort of security issue where the installer does not have permission to read or write to the registry in order to install CI. You can try installing with Admin privileges. We also have a wiki about it: Troubleshooting – AutoCAD – Unknown command after CI Install
  • The “No supported version…” message is there, so the installer cannot install anything. The fact that you can select AutoCAD just means it will deploy the necessary files, but will not actually install it. Refer to: Manually Loading CI using Netload

[Admin: This post is related to the 09.04.16 post about adding the menu in the menu bar. To see other related posts, use the Integrator tag.]

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How do you fix the “ACDSDATA” publish error in CI MicroStation?


This wiki is meant to help you troubleshoot and provide a workaround for the following publish error in MicroStation. It has primarily been seen in Select Series 4, but could happen in earlier versions of MicroStation. When publishing, the publish will fail. When you look at the server log, if you see the following error, then this issue is involved (the ACDSDATA, in particular):

com.tririga.platform.error.PlatformRuntimeException: Error processing DXF - last line read: 23500. Error: com.tririga.platform.graphics.vector.dxf.processor.UnexpectedGroupDataException: DXF contained an unexpected section type: Group-code:2 Value:'ACDSDATA' Source line:23499...

This error occurs due to the way in which MicroStation creates its DXF file for publishing for TRIRIGA, depending on its settings. The fix below is used to update MicroStation’s DXF output options to output using the “2010/2011/2012” format…

[Admin: This post is related to the 10.20.16 post about CI failing to publish. To see other related posts, use the MicroStation tag.]

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Top 20 TRIRIGA troubleshooting technotes of 2016


What were some of the most used technotes in 2016? The IBM Watson IoT Support team has compiled a list of the top twenty TRIRIGA troubleshooting technotes that were most accessed on the web in 2016. We hope that highlighting these technotes here will help with your troubleshooting efforts.

Rank Technote
1 IBM TRIRIGA Information and Support Resources
2 Collecting Data: Read first for IBM TRIRIGA
3 Error during TRIRIGA installation on Windows 2012 R2
4 How to run WebSphere Application Server (WAS) Liberty profile as Windows service
5 org.apache.catalina.connector.CoyoteAdapter exception shows in log after upgrade
6 Making Google Mail work for incoming mail in TRIRIGA 3.4.1 on WebSphere 8.5.5.x
7 IBM TRIRIGA custom BIRT Reports previews correctly but does not run on TRIRIGA
8 Enabling LOG4J loggers on Oracle WebLogic platform after a successful install
9 IBM TRIRIGA Workflow Builder not loading tasks after Microsoft Security Patch install
10 TRIRIGA Outage – Cannot Login
11 BIRT reports taking so much time to load
12 Unable to login to TRIRIGA Anywhere Work Task Management
13 Unable to navigate between tabs and BIRT reports are not displaying any graph
14 How to set Field Level Auditing
15 TRIRIGA Workflow Agent failed to run after upgrade
16 TRIRIGA 3.4.2 Installer does not deploy to WebSphere 8.5.5
17 “Open Gantt in New Window” button has no function in the new Gantt scheduler
18 Document preview not working in TRIRIGA 3.5.1.1 and Download button not showing
19 TRIRIGA 3.5.1 BIRT report fails as no report can be found in the location it is stored
20 Understanding TRIRIGA Performance

[Admin: This post is related to the 05.27.16 post about the top twenty TRIRIGA technotes of January-May 2016.]

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Where can you find information about the IBM TRIRIGA Connector for Watson Analytics (CWA)?


You can use the IBM Watson Analytics service to discover patterns and meanings in your data. Watson Analytics guides data discovery and predictive analytics by using automatic visualizations and enables dashboard creation so that you can get insights and make informed decisions.

By using Watson Analytics, you can add and tune data, discover insights to help solve your business problems, and display your findings. You pair Watson Analytics with data from IBM TRIRIGA to explore your integrated workplace management processes and obtain new insights on your day to day operations. You use the IBM TRIRIGA Connector for Watson Analytics to export the TRIRIGA data of your choice into Watson Analytics.

[Admin: This post is related to the 11.15.16 post about the overview and demo.]

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Why does CAD Integrator fail to publish due to an exception error?


For one of my drawings, I am unable to publish after performing a Smart Attach and Sync in CAD Integrator. See the CI error log details below. All of my other drawings seem to work well, so it’s not a recurring issue.

ERROR [com.tririga.ci.service.PublishServiceImpl](pool-1-thread-3) Publish failed due to EXCEPTION: com.tririga.ci.error.CiRuntimeException: System.NullReferenceException: Object reference not set to an instance of an object...

[Admin: This post is related to the 11.02.15 post and 06.17.15 post about having an issue with publishing a drawing, and the 06.09.17 post about fixing the “ACDSDATA” publish error in CI MicroStation.]

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How do you fix record updates in Maximo Integrators for TRIRIGA?


In order for the IBM Maximo Integrators for TRIRIGA to work properly and have the TRIRIGA updates also be updated in Maximo, a Maximo System Property must be set. This property name is “mxe.int.keyresponse”. More information on this Maximo system property can be found here: Integration system properties. To set the system property, you can follow the steps below…

[Admin: The same article is also posted in the Watson IoT Support blog.]

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