We want to integrate IBM TRIRIGA with FileNet using CMIS 1.1, but we need to know what is all of the standard metadata that TRIRIGA sends to FileNet. For example, the file name, date creation, date modification, document type, document size, TRIRIGA user owner, etc. And if it is possible to send custom metadata when creating new custom fields in the Document business object? How can we do it?
The following properties are sent as part of the integration: Document Name, Document Type, Document Path. The Owner is going to be the CMIS username as defined in the TRIRIGAWEB.properties. Further custom metadata is not supported. The purpose of the CMIS integration is to have the binary content not stored in the TRIRIGA database as BLOBs.
[Admin: This post is related to the 07.26.17 post about CMIS FileNet integration issues, and the 12.02.16 post about integrating with CMIS and ECM solutions. To see other related posts, use the CMIS tag or ECM tag.]
We are using IdP-initiated SAML, and we access TRIRIGA via a link that looks something like this: http://idpprovider/applications/Tririga. Can we pass this link in FRONT_END_SERVER in TRIRIGAWEB.properties so that users can click on the link that they get in a work task email, and they can be redirected to TRIRIGA?
SAML does not support basic authentication for non-browser clients. This is a SAML limitation. See the following APAR IV88274 link.
[Admin: For convenience, here are the meanings of the acronyms: Identity Provider (IdP), Security Assertion Markup Language (SAML).]
[Admin: This post is related to the 08.18.16 post about lack of support for non-browser clients. To see other related posts, use the SAML tag.]
We would like to upload a date in “dd.mm.yyyy” format. As long as TRIRIGA doesn’t support this format, what would be the best way to transform a string with “dd.mm.yyyy” to Epoch date, and then copy it to a Date field inside TRIRIGA? For example, advanced formula, custom task, etc.?
I think one of the possible ways is to leverage an ETL tool (e.g. Kettle Spoon) to transform data. See the Data Management (PDF) user guide.
[Admin: To see other related posts, use the ETL tag.]
We are in the process of upgrading our TRIRIGA installation from 3.4.1/10.2.x to 3.5.2/10.5.2 and have run into an issue with Trinity, something that Global Services set up for us to import and export data to external systems. Does anyone know anything about it? Or know where to find any product documentation?
I work in IBM TRIRIGA Support as an L2 Support Engineer. I can tell you that Trinity is not a supported product and you would need to reach out to IBM Global Business Services (GBS) for assistance with this. I recommend starting out with a call to the IBM General Inquiries number to get in touch with GBS. That phone number is: 800-IBM-4YOU (800-426-4968).
When I run the CAD Integrator (CI) 12.1.1 installer, I get the window: “No supported version of AutoCAD or MicroStation were found on your computer.” On the next screen, I am able to manually select AutoCAD 2013 and 2014, and the install completes normally. The CI menu does not appear in the menu bar, so I have to manually add it by using the menu load process and navigating to the TrgaAcad_en.cuix file. However, it doesn’t stay loaded and I have to reload it every time I open AutoCAD 2014.
Also, once loaded, none of the functions in the IBM TRIRIGA CI work. For example, I keep getting: “Unknown command “TRGA_PREFERENCES”. I tried to use the APPLOAD process to try and load, but I don’t know the name of the CAD Integrator ARX file. Regardless, the install doesn’t appear to work properly. I tried to uninstall and reinstall 4-5 times, rebooted, re-downloaded the install file, etc. The menu won’t stay loaded, and I need the name of the ARX file to try the APPLOAD.
Here are a few notes:
- Loading the menu does not load the plugin. If the plugin loads properly, then it will automatically load the menu if not loaded already.
- Since the plugin is not actually loaded, none of the commands will work, hence the unknown command.
- There is no ARX file. It’s a .NET assembly that requires netloading of the correct DLL.
- Question: Are you using a 32-bit JVM instead of 64-bit? This is a known issue. We have an installer check for this now, but I am not sure it’s in 188.8.131.52: Troubleshooting CAD Integrator V.12 – Resolving No CAD Types Found on installation
- Make sure you know that 184.108.40.206 does not support Java 8. That might be an issue.
- If that’s not the problem, it might be some sort of security issue where the installer does not have permission to read or write to the registry in order to install CI. You can try installing with Admin privileges. We also have a wiki about it: Troubleshooting – AutoCAD – Unknown command after CI Install
- The “No supported version…” message is there, so the installer cannot install anything. The fact that you can select AutoCAD just means it will deploy the necessary files, but will not actually install it. Refer to: Manually Loading CI using Netload
[Admin: This post is related to the 09.04.16 post about adding the menu in the menu bar. To see other related posts, use the Integrator tag.]
We imported an Oracle 12c database dump from a TRIRIGA platform running TRIRIGA 220.127.116.11 into another Oracle 12c server. The Oracle Data Pump Import (impdp) completed without error. The plan was to install and upgrade the TRIRIGA platform to 3.5.2. This is something we’ve done multiple times with different releases. So platform upgrades are usually painless.
We went right through the upgrade process dialogs, a successful database server conductivity test, but here’s something we’ve never experienced before. Instead of installing and upgrading the database to the new platform, “Installed by InstallAnywhere 17.0 Premier Build 5158” throws up the following dialog box.
“Upgrade Not Supported. An upgrade from the version of your platform is no longer supported. Please upgrade to 18.104.22.168 first, before upgrading to this platform version. Back or Exit.”
Does anyone have any ideas why we are getting this message?
We found the issue. The schema name was “TR1DATA”, not “TRIDATA”. The terminal font was not showing a clear distinction between “1” and “I”. We’d better take a much closer look next time. Thanks for the assistance from everyone.
IBM TRIRIGA Support does all that it can to assist our clients. However, there are processes in place to help all of our clients get a consistent level of help…
A Service Request (SR) or Problem Management Report (PMR) is created to request assistance from IBM TRIRIGA Support to help with investigating a problem or to request an answer to a question regarding TRIRIGA. Due to the complexities of the environments supported and the potential scope of work involved with enterprise software, it may take some time to complete an investigation and can result in a number of outcomes, such as the following SR/PMR resolutions:
- Resolved as a question answered.
- Resolved as a product working as designed (even when a client may disagree with the design).
- Resolved as a request outside the scope of support.
- Resolved as a defect (which will result in the creation of an Authorized Program Analysis Report, or APAR).
With each of these outcomes, IBM TRIRIGA Support has completed its investigation and the SR/PMR has been resolved. What happens next?
[Admin: This post is related to the 07.14.15 post about collecting data to resolve PMRs, and the 07.07.15 post about resolving PMRs as soon as possible. The same article is also posted in the Watson IoT Support blog.]