Simple, streamlined, and intuitive… that’s what we’ve heard from all of you. We are transforming IBM Support, and the new Support Portal client experience is just the beginning. When you visit the current IBM Support Portal, you will now see an orange button at the top of the home page, giving you the option to try out the new beta site. As you navigate around, feel free to try out these new features:
- Smart Search: Use a single search box to do all of your traditional searches. Plus find a product, enter a ticket or APAR number, and find social answers!
- My Support: A personalized dashboard view.
- A consistent experience when navigating from product pages to content pages.
We are excited to hear what you think of these improvements. The new beta site doesn’t have all of the functionality of the current Support Portal yet, but keep in mind that we’re continuing to improve it and deploy new features. You are encouraged to provide feedback by clicking the blue “Contact and feedback” button located at the bottom of the beta portal pages. New features and incremental changes based on your usage and feedback will be made quickly and iteratively.
[Admin: This post is related to the 01.28.16 post about the IBM Knowledge Center beta.]