We are running TRIRIGA 10.5.2 and 3.5.2.2. Some of our lease records are getting stuck in “Processing” status after we try to activate the record. Since it is processing, we have no buttons at the top to Revise, Save, etc. This only happens sometimes, and only to lease records that have payment schedules. From the looks of it, all the payment line items do get created. A couple questions:
- (1) Is there a fix to this to keep it from happening again?
- (2) Can these records that are stuck in processing be pushed to active or do they have to be re-entered?
I was actually able to apply a workflow fix provided by IBM so that this will not happen going forward. So far, it has been working as planned…
With regards to getting the leases “unstuck”, I created an editable query, imported the State Transition Actions (on the Advanced tab in the query form), and ran the report to select and process the “stuck” leases. This worked with no issues and I did not have to delete or retire the leases. They were functioning properly after getting them out of the “Processing” state.
[Admin: This post is related to the 01.12.16 post about records getting stuck. To see other related posts, use the Performance tag or Workflow tag.]
TRIRIGAFEEDIA 
Would you have clearer instructions on how to perform that query to get the record unstuck? I’m having issues with 3 payments that didn’t have a payment date that sent it into a processing loop.
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Unfortunately, not that I’ve ever seen. Did you check out the related post from 01.12.16? It continues with a link to a Facebook discussion. You might be able to ask your question to other users there.
Another alternative is to post your question on the following forum. Then I can forward your post to the Lease team directly. The signup is fairly quick.
https://tririgafeedia.flarum.cloud/
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