ValuD: Can you perform condition-based maintenance with TRIRIGA?


Applying condition-based maintenance with IBM TRIRIGA helps to assess a facility’s or an asset’s performance, capture its lifecycle costs, and to identify necessary repairs and replacements. An integrated set of performance metrics of a facility’s condition is needed to predict when to repurpose, or renovate structures.

Building operations and maintenance managers are primarily responsible for assessing the condition of building components like roofs, air conditioning, walls, electrical, and communications. Forecasting facility conditions and predicting repairs before failure occurs, results in cost reduction. IBM TRIRIGA automates demand and preventive maintenance services to reduce the cost of maintenance operations.

TRIRIGA’s facilities and operations manager is an intense CMMS that enables organizations to manage their building assets and facilities over their lifecycle in order to reduce maintenance expenses. It provides condition-based facility assessments that help you to prioritize the areas for capital improvement and assists you in extending the life of your facilities and facility assets.

Condition-based maintenance features of IBM TRIRIGA

  • Improves the value and environmental performance of facility assets through the capture and classification of facility, building system and asset deficiencies…
  • Evaluates the required investment, energy and operating cost savings, and return on investment of each opportunity…
  • Automates the generation of work requests and capital projects to manage the remediation of deficiencies or implementation of environmental opportunities…

[Admin: This post is related to the 03.30.15 post about facility condition assessments (FCA). To see other related posts, use the ValuD tag.]

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How do you have a generic service plan for three organizations?


So I’m trying to figure out the best way to set this up. I have a service plan that has a facilities project template. In the facilities project template, I have three project tasks. In each of those project tasks, I have assigned a specific responsible organization by work group.

So my questions are: If I have three organizations that want to use this same service plan, but they want each of the project tasks to be specific to their responsible organization by work group, how can I just have one generic service plan to satisfy all three organizations? Is there any method to accomplish this requirement in TRIRIGA?

[Updated 06.23.17]

Alright, after some research, I found out the best way to have a generic request class, service plan, facilities project template, and project tasks is by setting up a service agreement for each service provider. And within each service agreement, by creating a service assignment matrix (SAM) for all the possible combinations of request class, customer organization, and location or geography.

Secondly, in the service plan, set the project and task assignment rule to “Auto-Assign to Service Provider”. This will ensure that the workflow fires to check for associated SAM matching records to set the responsible organization for the facilities project record, and the project tasks.

If possible, I would request for a service assignment matrix (SAM) order of precedence and process flow, because it is really confusing functionality. I had to basically deconstruct the workflow to understand which values were being retrieved by the request class, service plan, service agreement, and SAM. Does anyone else have thoughts on the SAM? And tips on how best to maintain it?

[Admin: This post is related to the 11.10.16 post about updating your existing service matrix records, the 09.02.16 post about clarifying how service matrix records are generated, and the 12.11.15 post about finding the process flow diagrams.]

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Serraview: Can traditional IWMS handle the modern workplace?


Integrated Workplace Management Systems (IWMS) were developed in the ’90s to address the technical limitations of sharing data between multiple real estate and facility management teams. The benefit of IWMS was having a single system for managing the entire real estate portfolio lifecycle. Since these systems were designed for traditional office space, progressive companies are starting to doubt the ability of IWMS to support the transition to the modern workplace…

It is no secret that IWMS are cumbersome to use, which results in companies hiring high-priced consultants for implementations. Paired with its lack of features and flexibility, IWMS frequently exceed their original prices due to customization…

To combat these issues, progressive companies are leveraging (IWMS 2.0) best-of-breed space management technology to augment their existing investment in traditional IWMS to support their modern workplaces. Space management technology is able to address the new requirements of modern workplaces such as neighborhoods, seating ratios, real-time utilization, and highlighting the differences between actual usage of space and allocation of space.

To learn more about IWMS in the modern workplace, download our white paper: “Can Traditional IWMS Meet the Requirements of the Modern Workplace?”

[Admin: To see other related posts, use the Serraview tag or IWMS 2.0 tag.]

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Is anyone integrating barcodes in Facility Management Software?


Is anyone doing anything with barcodes in Facility Management Software (FMS)? We want to increase our efficiency in closing out TRIRIGA work orders. So we thought that if we put a barcode on every work order and somehow have it pop up the work order, then you wouldn’t have to search in a query filter.

[Admin: To see other related posts, use the Barcodes tag.]

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Verdantix: Employee-facing tech makes buzz at World Workplace


Verdantix attended IFMA’s World Workplace Europe conference on 31 May to 01 June. This major event for the facilities management sector had almost 400 attendees including facilities and workplace management professionals, service providers and technology companies.

So, what was the hot topic? One major theme of the event was how to connect people to the workplace using digital technologies. For example, we heard that facilities management firm ISS is piloting a digital concierge service which assists occupants in managing everyday tasks such as room booking or organizing catering. It is based on providing occupants self-service apps, as well as chatbots which simulate conversation to respond to worker requests.

Engaging occupants has become a hot theme across real estate, energy and facilities management software markets. For example, incorporating crowd-sourced insights on temperature preferences is gaining momentum in energy management applications, witness Energy Deck or Honeywell’s Vector Occupant App.

In the integrated workplace management system (IWMS) space, developing modules to engage everyday office workers has become a recent focus. For example, in May 2017, IWMS provider iOffice launched a set of employee experience solutions which can be layered on legacy IWMS solutions, to quickly make systems more employee-centric…

[Admin: This post is related to the 06.30.16 post about ISS and IBM transforming the management of 25,000 buildings. To see other related posts, use the Verdantix tag or iOffice tag.]

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Verdantix: 83% firms used energy management to optimize assets


According to the 2016 Verdantix annual survey of 250 energy and facility decision-makers, 17% of firms continue to separate energy and asset management processes, 58% use energy management to inform asset management, while the remaining 25% of firms have fully integrated energy and asset management…

The landscape of vendors providing solutions for improved asset management is broad and highly competitive. Firms range from integrated workplace management system (IWMS) providers such as Accruent, iOffice, Planon, Qube, and Trimble Manhattan; to computerized maintenance management system (CMMS) providers, such as Dude Solutions and eMaint; to building energy management software providers, such as Envizi, Schneider Electric, and Siemens; and smart building platforms, like Switch Automation. The next five years will see an increased emphasis on partnerships as vendors seek to provide additional value add capabilities including advanced analytics and enhanced data capture functionalities

[Admin: This post is related to the 08.01.16 post about the competitors of IBM TRIRIGA. To see other related posts, use the Verdantix tag.]

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Serraview: IWMS 2.0 achieves true integrated best-in-breed systems


With the emergence of new workplace models and technologies, we are starting to see a shift away from traditional Integrated Workplace Management Systems (IWMS) to stand-alone software systems integrated through common APIs in order to achieve true best of breed capabilities across multiple service needs. In fact, one of the original founders of the IWMS concept, Michael Bell, has defined this shift as IWMS 2.0. According to Mr. Bell, IWMS 2.0 has the potential to achieve lower costs, faster implementation and valuable data-driven insights…

At Lighthouse.io, we are strongly aligned with Michael Bell’s IWMS 2.0 vision. We are focused on solving very specific challenges for facilities managers… For a facility manager, these challenges form only one part of their overall remit. Whilst it’s tempting to build out a system that covers the entire facilities management function, we realize that by doing so we would be sacrificing the quality of our core product. Therefore, our preference is to integrate with complimentary products that are best of breed and solve a different set of challenges for facilities managers.

To illustrate the IWMS 2.0 model in practice, let’s explore how Lighthouse.io could integrate with another best in breed software product – Serraview. Serraview is a leader in space planning and management. Lighthouse.io is a leader in commercial cleaning software and optimizing delivery of facilities services. Combined, these two products can provide facility managers with an end-to-end solution for managing employees, assets, and delivery of facilities services…

[Admin: This post is related to the 08.01.16 post about the competitors of IBM TRIRIGA. To see other related posts, use the Serraview tag.]

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